Customer Service Representative/ Veterinary Receptionist

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Halifax Veterinary Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation

• Compensation: $16–$20 per hour
• This is a flexible, full-time position with a 5/8 schedule, requiring availability Monday through Friday, from 9:00 AM to 6:00 PM. Rotating Saturdays may be required in the future.
  
  

Full-Time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability coverage
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law.
  
  

Minimum Qualifications And Skill Set

• 1 years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience working with veterinary practice management software, especially ezyVet, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional, and solution-oriented during busy periods
  

Why Choose Halifax Veterinary Center?

Halifax Veterinary Center has been caring for pets and families in the Port Orange community since 1990. Today, we are a well-established, full-service three-doctor companion animal practice offering comprehensive medical, surgical, dental, and preventive care for dogs, cats, reptiles, and small mammals.

Our modern, well-equipped facility includes digital X-ray, dental X-ray, ultrasound, cold laser therapy, a dedicated surgical suite, in-house laboratory equipment, and a fully stocked pharmacy, allowing our team to provide high-quality care across a variety of patient needs.

Most importantly, we believe in creating a gentle, caring, and team-oriented environment for our patients, clients, and staff. From client service to hands-on patient care, every team member plays an important role in the hospital. Halifax Veterinary Center is a great place for veterinary professionals looking for a supportive environment where they can learn, contribute, and grow.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16—$20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact hr@westernvetpartners.com. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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