What are the responsibilities and job description for the Supervisor Customer Service position at Western States?
JOB REQUIREMENTS: We are seeking a highly motivated Supervisor of our
Customer Service Teamto lead our dedicated team at our Label Division in
Sun Prairie, WI, location. YOUR IMPACT In this pivotal role, you will be
responsible for ensuring the highest level of customer satisfaction by
overseeing daily operations, coaching and developing your team, and
implementing strategies to enhance our customer service processes. If
you are a natural leader with a passion for service excellence and a
strong understanding of manufacturing environments, we encourage you to
apply. WHAT DOES MY WORKDAY LOOK LIKE IN THIS ROLE? Lead and Inspire:
Supervise, mentor, and motivate a team of customer service
representatives, fostering a positive and productive work environment.
Ensure Excellence: Oversee daily customer service operations, ensuring
prompt, accurate, and professional responses to inquiries, orders, and
issue resolution. Problem Solve: Act as an escalation point for complex
customer issues, demonstrating strong problem-solving skills and a
commitment to positive outcomes. Optimize Processes: Identify and
implement process improvements to enhance efficiency, customer
satisfaction, and team performance. Train and Develop: Conduct regular
coaching sessions, performance reviews, and training to develop your
team\'s skills and product knowledge. Collaborate: Work closely with
other departments, including sales, production, and shipping, to ensure
seamless customer experiences. Maintain Knowledge: Stay up-to-date on
product offerings, industry trends, and company policies to effectively
support the team and customers. HERE\'S WHAT MAKES WESTERN STATES A
GREAT PLACE TO WORK: Competitive compensation: Regular pay raises and a
Comprehensive Benefits Package Including 401k With Company Match.
Work-life balance: 9 paid holidays, 80 hours of PTO, Sick Days starting
your first year to help you recharge and enjoy time with loved ones.
Flexibility: We have multiple shifts available to meet your scheduling
needs. Impactful Work: Make a tangible difference by building strong
relationships and driving customer success. Stability: Family-owned
company since 1908. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
REQUIRED: Experience: 3 years withinin a customer service supervisory
or leadership role. Leadership: Proven ability to lead, motivate, and
develop a team to achieve service excellence. Communication: Exceptional
verbal and written communication skills, with the ability to articulate
complex information clearly and concisely both internally and
externally. Customer Focus: A strong commitment to providing outstanding
customer service and building lasting customer relationships.
Problem-Solving: Excellent analytical and problem-solving skills, with a
proactive approach to issue resolution. Organizational Skills: Strong
organizational skills and the ability to manage multiple priorities in a
fast-paced environment. Technical Proficiency: Proficiency with CRM
software and Microsoft Office Suite (Word, Excel, Outlook). Industry
Knowledge (Plus): Familiarity with custom label manufacturing or
printing processes is a significant advantage. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=574781&clientkey=C92A2618A5A34A804E370E9056843443
Customer Service Teamto lead our dedicated team at our Label Division in
Sun Prairie, WI, location. YOUR IMPACT In this pivotal role, you will be
responsible for ensuring the highest level of customer satisfaction by
overseeing daily operations, coaching and developing your team, and
implementing strategies to enhance our customer service processes. If
you are a natural leader with a passion for service excellence and a
strong understanding of manufacturing environments, we encourage you to
apply. WHAT DOES MY WORKDAY LOOK LIKE IN THIS ROLE? Lead and Inspire:
Supervise, mentor, and motivate a team of customer service
representatives, fostering a positive and productive work environment.
Ensure Excellence: Oversee daily customer service operations, ensuring
prompt, accurate, and professional responses to inquiries, orders, and
issue resolution. Problem Solve: Act as an escalation point for complex
customer issues, demonstrating strong problem-solving skills and a
commitment to positive outcomes. Optimize Processes: Identify and
implement process improvements to enhance efficiency, customer
satisfaction, and team performance. Train and Develop: Conduct regular
coaching sessions, performance reviews, and training to develop your
team\'s skills and product knowledge. Collaborate: Work closely with
other departments, including sales, production, and shipping, to ensure
seamless customer experiences. Maintain Knowledge: Stay up-to-date on
product offerings, industry trends, and company policies to effectively
support the team and customers. HERE\'S WHAT MAKES WESTERN STATES A
GREAT PLACE TO WORK: Competitive compensation: Regular pay raises and a
Comprehensive Benefits Package Including 401k With Company Match.
Work-life balance: 9 paid holidays, 80 hours of PTO, Sick Days starting
your first year to help you recharge and enjoy time with loved ones.
Flexibility: We have multiple shifts available to meet your scheduling
needs. Impactful Work: Make a tangible difference by building strong
relationships and driving customer success. Stability: Family-owned
company since 1908. \*\*\*\*\* OTHER EXPERIENCE AND QUALIFICATIONS:
REQUIRED: Experience: 3 years withinin a customer service supervisory
or leadership role. Leadership: Proven ability to lead, motivate, and
develop a team to achieve service excellence. Communication: Exceptional
verbal and written communication skills, with the ability to articulate
complex information clearly and concisely both internally and
externally. Customer Focus: A strong commitment to providing outstanding
customer service and building lasting customer relationships.
Problem-Solving: Excellent analytical and problem-solving skills, with a
proactive approach to issue resolution. Organizational Skills: Strong
organizational skills and the ability to manage multiple priorities in a
fast-paced environment. Technical Proficiency: Proficiency with CRM
software and Microsoft Office Suite (Word, Excel, Outlook). Industry
Knowledge (Plus): Familiarity with custom label manufacturing or
printing processes is a significant advantage. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online:
https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=574781&clientkey=C92A2618A5A34A804E370E9056843443