What are the responsibilities and job description for the Warehouse Supervisor position at Western States Equipment?
About Western States
Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.
By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.
Safety
This role is designated as safety-sensitive.
Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.
By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.
Safety
- Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
- Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.
- Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile.
- Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
- Build Trust – Take ownership, act with urgency, and follow through on commitments.
- Say Thank you – Express genuine appreciation for effort, feedback, and collaboration.
- Supervises employees. Performs annual performance review and determines compensation increases. Administers discipline; authority to hire and terminate employees.
- Schedules personnel to properly cover shifts. Approves and schedules overtime when needed.
- Oversees the receipting of all goods purchased for the branch in the appropriate business systems.
- Ensures parts inventories, maintenance and repair items, and sales items are delivered to their appropriate locations within the timelines that are defined for each area.
- Defines and manages to processes that comply with our Contamination Control Standards
- Processes customer orders and quotes for customers. Pulls customer’s parts orders. Prioritizes customer orders to be delivered in a timely manner. Addresses customer inquiries and issues regarding orders. Follows up with customers in a professional manner.
- Oversees and guides outbound and inbound flow of product.
- Manages the process of daily bin counts. Receives and reviews bin count report.
- Unloads stock truck, stocks inventory, verifies and receipts in quantity. Receives stock orders for other locations and sends to store.
- Receives transferred parts from stores, verifies quantities, receipts inventory, and stocks shelves. Receives report of parts that need transferred to stores. Pulls parts and prepares for shipping before pickup time.
- Receives inventory with discrepancy, processes shipping exception, adjusts inventory according to problem. Contacts Inventory Analyst with discrepancy. Notifies store of discrepancy and receives notification from stores of discrepancy; takes action accordingly.
- Checks inventory for damage. Notes damage on bill of lading and files shipping claim. Receipts damaged parts, relieves inventory of damaged product, notifies inventory to file damage claim and to replenish inventory. Handles Allied returns accordingly.
- Processes returns from customers and Service Department. Inspects returned product for damage and accuracy, inventories part. Addresses parts issues when they arise.
- Processes returned cores. Certifies part numbers with part number on box, with all appropriate pieces and verifies it is a Caterpillar Reman part. Writes up return slip for customer then delivers part and paperwork to Core Processor.
- Coordinates return documentation with inspected product, organizes product to meet shipping requirements and details.
- Trains and schedules training for personnel on forklift operation, receipting inventory, shipping inventory, hose building, bin counts, daily inventory, return procedures on vendor and Cat returns.
- Inspects warehouse for cleanliness and safety. Performs or designates employees to perform end of day closing tasks, ie. locking up, shutting lights off.
- Promotes and manages all customer care standards.
- Actively cares and advocates safety at Western States. Promotes and manages safety at Western States. Ensures employees, vendors, and customers have a safe work environment. Adheres to and manages all applicable safety policies, procedures and standards.
- May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
- Works within and promotes corporate vision, mission, and values of the organization.
- Performs other duties as assigned.
- Moderate knowledge of Microsoft office software, DBS parts procedures.
- Working knowledge of forklift operation.
- Ability to obtain forklift operators certification.
- Strong knowledge of outbound shipping procedures.
- Strong knowledge of hose production.
- Ability to develop and maintain effective working relationships with others.
- Consistent attendance.
- Proof of high school diploma or General Education Degree (GED).
- Proof of driver’s license and acceptable driving record.
- Minimum of three years of comparable parts or warehouse experience required.
- One year experience as a lead or supervisor preferred.
- Must be able to communicate (speak, read, comprehend, write in English).
- Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning and twisting.
- Able to lift up to 60 lbs.
- Exposure to extreme temperatures.
This role is designated as safety-sensitive.