What are the responsibilities and job description for the Allied Aerial Field Technician position at Western States Equipment?
Essential Functions
This role is designated as safety-sensitive.
- Repairs, and maintains equipment to Western States Equipment standards.
- Ability to perform advanced trouble shooting.
- Performs field repairs as needed. Performs all repairs, annual inspections, and preventative maintenance services on high reach aerial equipment and Material Handling Equipment. (i.e. Genie, JLG, Wacker, etc)
- Delivers equipment with company truck and trailer, as needed.
- Possesses the ability to operate, repair, and service multiple types of equipment and brands.
- Operates and maintains company service truck, as needed.
- Continues career development to include on the job training, online, and instructor led training.
- Conducts business professionally. Maintains self-control and integrity in stressful situations. Maintains a professional image.
- Adheres to all customer requirements while on job site.
- Orders parts required to complete repairs. Evaluates parts to determine reusability and cause of failure.
- Completes service reports, time entry, and all other paperwork and reporting on a laptop and submits them daily via e-mail.
- Communicates machine issues, problem resolution plan(s) and status of repair(s) to customer during repairs.
- Adheres to all customer care standards.
- Works safely at all times and adheres to all applicable safety policies, procedures, and standards.
- Work within and promotes corporate vision, mission, and values of the organization.
- Performs other duties as assigned.
- Excellent customer service skills.
- Ability to self-schedule and perform duties with minimal supervision required.
- Knowledge and use of Microsoft computer products or other comparable systems required.
- Ability to establish and maintain effective working relationships with others to include customers, vendors, employees and the public.
- Ability to work overtime with minimal notice required.
- Ability to drive for long periods of time and overnight travel, as required.
- Consistent attendance.
- Proof of high school diploma or General Education Degree (GED).
- Associates Degree or technical training from an accredited vocational school preferred.
- Five years’ experience in diagnosis and repair of Material Handling Equipment and Aerial Equipment required. (i.e. Genie, JLG, Skytrac, MQ, Wacker, Linde, etc.)
- Prior experience in troubleshooting methods and systems required.
- Must own required tools.
- Acceptable driving record is required and current CDL is preferred.
- Must be able to communicate (speak, read, comprehend, write in English).
- Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
- Ability to generate 97 ft./lbs. of force, by pushing and pulling.
- Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
- Ability to carry up to 20 lbs. while repeatedly ascending/descending a minimum of ten, 8” stair steps.
- Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
- Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
- Exposure to extreme temperatures and environment.
- Must be able to meet all safety requirements for applicable safety policies.
This role is designated as safety-sensitive.