Equipment Foreman, Rental

ABOUT WESTERN STATES

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers’ toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.

By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow.  Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety 

• Actively cares, promotes, manages, and advocates for safety at Western States.  As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards. 
• Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.
   

Customer Care Commitments

• Convey Warmth and Empathy – Acknowledge customers and greet everyone with an authentic smile. 
• Actively Listen – Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions. 
• Build Trust – Take ownership, act with urgency, and follow through on commitments. 
• Say Thank you – Express genuine appreciation for effort, feedback, and collaboration. 

ESSENTIAL FUNCTIONS:

• Supervises employees. Performs annual performance reviews, oversees the development and administration of employee development plans, and recommends compensation increases.  Administers discipline; authority to hire employees.
• Account for out 50% of time spent directly mentoring technicians for development and safety
• Manages expenses such as shop supplies, small tools, and damage & repair maintenance accounts.
• Meets annual PAD, R&M and Sales targets to support profitability of the store.
• Communicates machine status, verbally and in writing (when necessary), to the Coordinator, Service manager and regional Rental manager.
• Monitors work in progress to ensure delivery date adherence to the client. Informs Coordinator of changes or updates as needed to the promised delivery date. 
• Meets RTR, EMS and PM accuracy goals and maintain integrity of the process
• Works directly with the Service department on all repairs to insure reasonable invoicing and timeliness of repair.
• Works directly with, and mentors’ technicians and oversees technician development program for assigned team.
• Assigns work to technicians as needed to meet customer’s demand.
• Approves employees’ time and adjusts as needed.
• Oversees and works directly with technicians during inspection and repair process to ensure quality control measures are being taken throughout the process.
• Ensure rental areas are in compliance with Cat Contamination control standards.
• Maintain clean and well-organized yard areas, and insure proper machine storage
• Troubleshoots rental machines at expert level with no assistance required. Walks around machinery to inspect.  Operates all rental machinery to locate and identify operational issues.  Performs independent failure analysis, proving consistent abilities to determine and repair the cause of failure.
• Uses service manuals, SIS and Allied parts books effectively to address technical issues such as looking up parts, machine information, standard labor rates, machine settings, and more to answer coordinator, sales rep and client inquiries. Performs all required tasks in accordance with procedures.
• Works safely at all times. Adheres to all applicable safety policies.  Complies with all company and applicable external (OSHA, ANSI, etc.) safety policies, procedures, and standards.
• Research machine warranty status and schedules repairs with service as needed
• Works with Cat and Allied vendors to recover warranty dollars
• Adheres to all customer care standards.
• Actively care for and advocates safety at Western States.  Adheres to and promotes all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.
• Works within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Expert-level specialization and proven ability to troubleshoot, diagnose, and repair all CAT machine systems.
• Ability to lead and direct others, determining work priorities and assigning work to others.
• Ability to prioritize the workload while exceeding customer expectations in mind.
• Proven organizational skills.
• Proven customer service skills over the phone and in person.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Proven conflict resolution skills.
• Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
• Ability to set and manage priorities.
• Must be a self-starter and able to work without supervision.
• Consistent attendance.

EDUCATION AND EXPERIENCE: 

• Proof of high school diploma or General Education Degree (GED).
• Associates Degree from an accredited vocational school preferred.
• Five years minimum experience working on heavy equipment required. Experience with hydraulic, engine and power-train experience preferred.
• Minimum of one-year prior leadership experience and P&L responsibility required, 3 years preferred.
• Valid driver’s license and acceptable driving record required with ability to obtain a Med Card.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS: 

• Ability to stand for long periods of time along with walking, sitting, repetitively climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Ability to repeatedly lift up to 60lbs from the ground and place on a shelf/platform set up to 65 inches off the ground.
• Ability to manually torque nuts, bolts, and similar components to required specifications, and perform frequent pushing, pulling, and other manual material handling activities as necessary to perform the essential functions of the job.
• Ability to carry up to 20 lbs. while repeatedly ascending/descending a minimum of ten, 8” stair steps.
• Ability to repeatedly ascend/descend a minimum of 10 rungs on various ladders.
• Ability to assemble/disassemble various sizes of nuts and bolts, while repeatedly bending, stooping, squatting, kneeling, and/or crouching.
• Exposure to extreme temperatures and environment.

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.