Property Manager

Overview

The Multifamily Property Manager is an experienced and polished professional who oversees daily operations at a boutique luxury apartment building. This is more than a traditional property management role — the ideal candidate brings a refined, service-oriented approach akin to that of a high-end hotel concierge. As the face of the property, the Multifamily Property Manager delivers exceptional resident experiences while ensuring operational excellence.

Responsibilities

What you will do:

• Serve as the primary point of contact for residents, delivering concierge-level service with professionalism, discretion, and attention to detail.
• Maintain an impeccable standard of property presentation, from common areas to back-of-house operations.
• Anticipate and fulfill resident needs, handling special requests, coordinating services, and resolving concerns with urgency and grace.
• Oversee all aspects of day-to-day property operations, including maintenance, cleanliness, safety, and vendor coordination.
• Manage leasing activity as needed, including tours, application processing, and move-in/move-out coordination.
• Monitor and manage the property's operating budget, rent collections, and expense control to meet financial goals.
• Maintain strong relationships with third-party vendors and contractors to ensure quality service delivery.
• Ensure compliance with all applicable laws, regulations, and property policies.
• Conduct regular property inspections and proactively identify maintenance needs or service gaps.
• Maintain accurate resident records, lease files, and reports using property management software.
• Coordinate and manage community events or lifestyle programming to enhance the resident experience.
• Lead and mentor the team, providing guidance, training and support to ensure the successful completion of daily tasks and overall team development.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Provides direction to and development of associates through daily coaching, the administration of the Performance Management Model, and the creation and implementation of development plans. Recruits, hires, trains and develops staff.

Qualifications

• High School Diploma Some college coursework or equivalent combination of professional experience in property management, hospitality, or customer service. - Required
• Typically having 5 years of experience in luxury residential property management, hospitality, or a related field. - Required
• Hospitality industry background or concierge experience. - Preferred
• Proven ability to cater to a high-end clientèle with poise, diplomacy, and a solutions-driven mindset. Required
• Strong organizational skills and keen attention to detail. Required
• Excellent communication and interpersonal skills. Required
• Working knowledge of property management software (Yardi) and Microsoft Office. Preferred

Work Setting/Position Demands:

• Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
• Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
• Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
• Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
• Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Performs substantial movement of wrists, hands, and fingers for continuous computer work.
• Extended hours required during peak workloads or special projects/events.
• Associate must be able to travel via car
• Occasional after-hours work needed
• Valid Driver's License with a safe driving record

Travel Requirements:

• 5% travel Local travel for property related errands as needed.