What are the responsibilities and job description for the Operational Excellence Lead position at Western & Southern Financial Group?
Join Western & Southern – Somewhere You Want to Be
Western & Southern is somewhere to grow, lead, win and do good for others. Our supportive culture, continuous learning opportunities and connection to our local communities make our company the ideal place for a career. For more than 137 years, our long-term success has been fueled by a deep commitment to customer service and our community.
Headquartered in Cincinnati, W&S is a Fortune 500® company recognized as one of America’s Best Midsize Employers by Forbes. Our commitment to career growth and employee development earned us a top 100 ranking on the American Opportunity Index (AOI). We are dedicated to creating opportunities for our associates to grow and succeed. We take pride in our award-winning talent development team and our recognition as a Top 10 Military Friendly Employer and Top Spouse Employer.
Hear what our associates say about their experience at W&S!
Our Culture: Excellence and Collaboration
Western & Southern is built on a culture of integrity, top-notch performance, teamwork and collaboration. We’re committed to hiring and developing professionals who strive for excellence, demonstrate strong ethics and make fact-based decisions. Our associates are empowered to chase their career dreams while being supported every step of the way.
A Day in the Life of an Operational Excellence Lead
This Operational Excellence Lead will work within the Compliance & Legal Departments. This individual oversees, leads, and manages the implementation and continued maturity of the W&S Operational Excellence (OpEx) system, which identifies and maximizes value for customers while engaging associates in regular and sustainable process improvement.
Duties & Responsibilities:
- Facilitates the development and application of OpEx tools, processes and systems to grow the competency of business associates. This includes providing OpEx training and leading improvement events (Kaizen).
- Builds and maintains trust and credibility with associates at all levels by exhibiting and coaching W&S Principles and OPEX practices.
- Guides OpEx maturity in the business with a hands-on approach to development and sustainment of tools, processes and systems.
- Identifies and leverages best practices within the business and Enterprise to support ongoing development of OpEx. Documents lessons learned and incorporates into the local business as appropriate.
Qualification Criteria
- Bachelor's Degree (Required)
- Two to three years of experience utilizing continuous improvement tools (e.g. Lean, Six Sigma, etc.) to improve process efficiency and deliver customer value.
- Demonstrated influence with leaders and associates, including gaining the confidence and trust of others, sharing ideas in a compelling manner that gains commitment from others, and finding common ground and acceptable alternatives that satisfy the needs of multiple stakeholders.
- Critical thinking skills with the ability to analyze, synthesize, and evaluate data to draw accurate conclusions and make sound decisions.
- Strong initiative and willingness to take ownership of work.
- Project management skills.
Premier Benefits to Support You
We offer a comprehensive benefits package, including:
- Medical, dental, vision, and life insurance.
- 401(k) savings plan with pension options.
- Paid time off increasing with tenure.
- Tuition reimbursement and individualized career development plans.
- Parental leave and maternity leave with a 4-week transition back to work.
- Access to on-site amenities like a fitness center, cafeteria and more.
- Extensive employee discount program.
Western & Southern is not just a place to work—it’s somewhere to grow, lead, win and make a difference in your career and community. Learn more at www.westernsouthern.com/careers/home-office-careers.
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