What are the responsibilities and job description for the Guest Services Operator, Full-time 36 Hours, 3pm - 11pm position at Western Reserve Hospital?
The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources.
Education and Training
High School Diploma or equivalent.
Experience
Minimum of one to two years experience in a customer service or call center environment;
experience in hospital or physician answering service preferred.
Other Skills, Competencies and Qualifications
• Excellent oral communication and interpersonal skills.
• Ability to operate the phone system, computer, and other related business equipment.
• Must maintain confidentiality of patient, employee or financial records.
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred.
Schedule: Monday-Thursday 3pm-11pm and every other Saturday 3pm-11pm, holidays required.
Staff must be able to work independently, one staff member working at a time so no lunch or break deducted, must take a working lunch.