What are the responsibilities and job description for the Manager position at Western Ranch?
Overview
This is a working manager position where you will work side by side with your team.
Western Ranch hours are 9 am to 7 pm Monday - Friday, 9 am- 5pm Saturday and 10am- 5pm Sundays, so no late nights. In our 75th year of business, we are looking for someone to grow with us.
We lead with kindness and offer a respectful and collaborative work place. We believe in a life work balance and you will have two consecutive days off, including one weekend off monthly.
We are seeking a dedicated and dynamic Manager to lead our team in providing exceptional service and operational excellence. The ideal candidate will possess strong leadership skills, a passion for the pet industry, and the ability to create a positive work environment.
This role involves overseeing daily operations, managing staff, and ensuring that our guests receive the highest level of service.
Responsibilities
- Lead and motivate team members to deliver outstanding customer service.
- Oversee daily operations including customer service, and online order management.
- Conduct interviews and participate in the hiring process for new staff.
- Train staff on best practices in operation's and customer engagement.
- Manage cash handling procedures and ensure accurate use of POS systems.
- Maintain high standards of cleanliness and organization.
- Collaborate with other departments to ensure seamless service delivery.
- Address guest inquiries and resolve any issues promptly to enhance guest satisfaction.
Experience
- Proven experience in a managerial role.
- Strong background in staff training and operations.
- Familiarity with POS systems.
- Excellent communication skills with the ability to lead a team effectively.
- Experience in cash handling and financial management.
We invite qualified candidates who are passionate about pets and livestock and have a strong desire to lead a successful team to apply for this exciting opportunity.
Job Type: Full-time
Pay: $18.50 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Paid training
Application Question(s):
- Are you available on weekends?
- Why would you like to work at Western Ranch?
- If you were to get the job when could you start?
Work Location: In person
Salary : $19 - $22