What are the responsibilities and job description for the Customer Relations Specialist position at Western Products?
Customer Relations Specialist – Part or Full Time
Are you looking for a part- or full-time opportunity that lets you connect with people while building valuable skills? We are seeking a personable and motivated Customer Relations Specialist to support our customers and create a positive first impression. In this role, you will route requests and answer questions by phone, in person, and through text and email.
Our Customer Relations Specialists earn a competitive base salary with the potential to earn additional performance-based pay. There is no limit to the amount of performance pay you can earn, as it is based on the number of outbound calls you make and appointments you set.
Why You Should Apply
- Earn $18–20 per hour, depending on experience
- Join a supportive, professional team that truly believes hard work should be rewarded
- Fun, flexible, family-oriented work environment
Responsibilities
· Serve as a primary point of contact for customers, handling inbound and outbound communication by phone, text, email, and in person
· Schedule appointments for specialists to meet with homeowners about their home improvement projects
· Create an inviting, inspiring atmosphere that helps guests visualize their project by maintaining a clean, organized showroom and workspace
· Work occasional in-person events to set appointments and provide a positive customer experience
· Build and nurture strong professional connections with customers, earning their trust and respect through consistent and reliable communication
· Assist with other office-related duties as needed
Requirements
· Customer service experience involving contact with customers on the phone and in person
· Excellent computer skills, including familiarity with Microsoft applications, customer databases, and scheduling software; ability to navigate multiple windows, screens, and programs; and ability to learn new programs quickly
· Strong verbal, written, and interpersonal communication skills
· Excellent organizational skills
How to Apply
If you love working with people and want to be part of a supportive team, take the next step toward this exciting opportunity with Western Products! Apply online at careers.westernproducts.com or contact careers@westernproducts.com today to get started.
About Western Products
With over 75 years of experience, Western Products is proud to be one of the largest and most trusted home improvement companies in the Upper Midwest. We specialize in American-made products—including siding, windows, doors, roofing, gutters, and more—delivering quality and reliability to every home we serve.
Our award-winning team is guided by four core values that shape our company:
- Take Pride in Your Work
- Be Hardworking and Passionate
- Communicate Openly and Honestly
- Solve Problems Effectively
Western Products is part of Western Products & Affiliates, a group of family-owned companies involved in real estate, manufacturing, and construction. This allows us to offer outstanding benefits, career growth, and advancement opportunities. When you join our team, you’ll join a legacy of trust, excellence, and opportunity.
Western Products is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability, age, or veteran status.
We are a drug-free workplace with pre-employment drug testing.
Salary : $18 - $20