What are the responsibilities and job description for the Sales/Customer Service Rep position at Western Plastics, Inc.?
Company Description
Western Plastics, Inc. specializes in manufacturing foodservice films and foils, along with a comprehensive range of industrial pallet stretch wraps. The product line includes PVC cling films, aluminum foils, shrink sheets, meat and produce films, and various custom industrial films such as vented, static dissipative, and U.V.I. films. The company is dedicated to delivering quality packaging solutions tailored to diverse industrial and foodservice needs. Based in Calhoun, GA, Western Plastics is committed to providing innovative and reliable products to its customers.
Role Description
This is a full-time, on-site position based in Calhoun, GA for a Sales/Customer Service Representative. The role involves managing customer inquiries, ensuring excellent customer experiences, and supporting all sales-related processes. Responsibilities include addressing customer needs, processing orders, handling concerns, providing product information, and fostering strong customer relationships to uphold a high standard of client satisfaction.
Qualifications
Western Plastics, Inc. specializes in manufacturing foodservice films and foils, along with a comprehensive range of industrial pallet stretch wraps. The product line includes PVC cling films, aluminum foils, shrink sheets, meat and produce films, and various custom industrial films such as vented, static dissipative, and U.V.I. films. The company is dedicated to delivering quality packaging solutions tailored to diverse industrial and foodservice needs. Based in Calhoun, GA, Western Plastics is committed to providing innovative and reliable products to its customers.
Role Description
This is a full-time, on-site position based in Calhoun, GA for a Sales/Customer Service Representative. The role involves managing customer inquiries, ensuring excellent customer experiences, and supporting all sales-related processes. Responsibilities include addressing customer needs, processing orders, handling concerns, providing product information, and fostering strong customer relationships to uphold a high standard of client satisfaction.
Qualifications
- Strong skills in Customer Service, Customer Satisfaction, and Customer Experience management
- Proficiency in handling customer inquiries and providing effective Customer Support
- Ability to manage relationships and engage as a Customer Service Representative with professionalism
- Excellent verbal and written communication skills
- Detail-oriented with strong problem-solving abilities
- Proficient in basic computer skills and knowledge of CRM software is a plus
- Prior experience in customer service, sales, or a related field is preferred
- High school diploma or equivalent; additional education or training in business or customer service is an advantage