Manufacturing QA/QC Program Manager

Manufacturing QA/QC Program Manager

Western Partitions, Inc. (WPI) is one of the largest and most reputable interior and exterior contracting firms in the US. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, claddings, painting, windows, doors/frames/hardware, and more.

Since WPI's inception in 1972, we have provided award-winning construction without sacrificing integrity, safety, or efficiency. We are proud that a significant percentage of our business comes from repeat customers. Our service-oriented, fast-track approach, coupled with an attention to detail has resulted in a superior reputation within our industry. We work hard every day to earn our customers' trust and confidence.

Throughout our history, our dedication to our employees, quality of work, and customers has set us apart. The strongest characteristic of our organization is the prominent level of pride we take in every job we complete. Our employees are driven to do the job right the first time without compromise. Lastly, our customers choose WPI based on the emphasis we place on communication, trust, and respect.

Job Summary

We are seeking an experienced and driven Manufacturing QA/QC Program Manager to build and lead a scalable quality program that drives continuous improvement, operational excellence, and future ISO 9000 certification. This role will be responsible for integrating quality standards into all aspects of the manufacturing process, from standard work instructions to team development, and overseeing a growing team of QA/QC scope managers. This position will play a key role in elevating operational performance and supporting the company's regional expansion initiatives.

Key Responsibilities

• Quality Program Development:
  Develop and maintain a written Quality Management System (QMS) aligned with ISO 9000 standards and best-in-class manufacturing practices.
• Work Instruction Integration:
  Embed quality standards into manufacturing standard work instructions, visual training tools, and onboarding programs to ensure clarity and compliance from day one.
• ISO 9000 Certification Roadmap:
  Lead the company's effort to achieve ISO 9000 certification, including gap assessments, internal audits, documentation, team training, and registrar coordination.
• Cross-Departmental Collaboration:
  Partner with production, engineering, and operational leaders to integrate quality checkpoints into daily workflows and continuous improvement initiatives.
• Team Building & Leadership:
  Recruit, develop, and manage a QA/QC inspection team and functional scope leads (fabrication, assembly, coatings, shipping) to support operations and ensure accountability.
• Lean and 6S Integration:
  Apply Lean Manufacturing and 6S principles to reduce variability, drive root-cause analysis, and improve quality KPIs across multiple departments.
• Regional Program Expansion:
  Design scalable QA/QC frameworks that support growth into new regions, maintaining consistency across sites.
• Mentorship & Leadership Development:
  Initiate and maintain mentorship and training programs for junior leaders within the QA/QC function to ensure succession planning and leadership pipeline development.
• Performance & KPI Systems:
  Develop quality dashboards, scoreboards, and real-time visual tools to track and communicate performance across departments and vendors.
• Vendor Qualification and Audits:
  Develop vendor quality standards and guidelines that align with company requirements. Periodic audits on vendor quality programs.

Qualifications

• Bachelor's degree in Engineering, Manufacturing, Quality, or 7 years' experience in manufacturing operations, QA/QC, or continuous improvement leadership roles.
• Proven success leading ISO 9001 or other compliance standards in a production environment.
• Strong knowledge of Lean Manufacturing, Six Sigma, and 6S implementation.
• Demonstrated ability to develop SOPs, pass/fail standards, and quality tracking systems.
• Excellent leadership, team-building, and coaching abilities.
• Strong communication and project management skills.

Preferred Qualifications

• Six Sigma Green Belt or higher.
• ISO 9001 Lead Auditor certification.
• Experience working with automated production and fulfillment systems.
• Bilingual in Spanish is a plus.
• This role is not eligible for visa sponsorship.

Benefits

• Competitive pay and overtime opportunities.
• Health, dental, and vision insurance options.
• Paid time off and holidays.
• Career growth and training opportunities.
• Retirement plan options.

WPI provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

WPI is a background screening, drug-free workplace.

This job description is intended to outline the general nature and level of work being performed by employees. It is not designed to cover or contain a comprehensive list of responsibilities, duties, or skills required of the employee of this job. Furthermore, this description is subject to change at the discretion of the company, with or without notice.

Revised 10-28-2025