Team Lead Office Support

*This position is in office full-time, 5 days a week and does not have an option for hybrid or remote due to the nature of the role. *

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Does this opportunity interest you?

Umialik insurance Company, a member of the Western National Insurance Group, is seeking a Team Lead Office Support to join our team! Umialik Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

The individual in this role will have the opportunity to oversee the Office Support team and various administrative tasks for all departments. This role ensures operational efficiency, workflow organization, and excellent internal and external service standards.

What are the responsibilities and opportunities of this role?

• Selects, trains, coaches, and develops team members to achieve departmental and individual performance goals.
• Organizes people and work distribution; creates and maintains related metrics for simple to complex processes.
• Oversees mail operations, ensuring timely and accurate processing.
• Supports underwriting operations, including policy documentation, endorsements, and renewals.
• Assists with various administrative duties, including office supply management, meeting coordination, and special projects.
• Maintains performance metrics and recommend process improvements to enhance workflow.
• Ensures compliance with company policies and service standards.
• Reviews work with manager to ensure accuracy prior to disbursement.
• Identifies workflow inefficiencies and implement solutions to improve accuracy and productivity.
• Makes fair, consistent decisions based on company policies and operational needs.
• Collaborates with management and other departments to resolve complex issues.
• Maintains strong internal and external business relationships, acting as a key contact for office support functions.
• Communicated effectively with team members, management, and external stakeholders.
• Addresses inquiries and provide solutions to ensure a high standard of customer service.
• Consistently acts according to our customer experience standards, including: responding quickly; maintaining a positive attitude; building rapport; demonstrating empathy; managing the customer’s expectations; using the proper communication channel for the situation; and taking ownership to ensure the customer’s issue is resolved.

What are the must-have qualifications for a candidate?

• Demonstrated leadership experience, including coaching and team development.
• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent communication skills, both verbal and written.
• Outlines skills that will determine whether or not they will be successful in role (i.e. proven ability to handle multiple projects, strong attention to detail and accuracy).
• Associate degree in a relevant field or equivalent work experience.
• Proficiency in Microsoft Office and other office management software.

What will our ideal candidate have?

• Outlines skills that would make one candidate preferred over another if all other things are equal.
• Familiarity with underwriting processes and policy administration systems is a plus.
• Experience in office operations, underwriting support, or a related administrative role preferred.

Compensation overview

The full hiring range for this role is $68,250 - $93,786. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Culture and Total Rewards

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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