What are the responsibilities and job description for the Customer Service Representative / Teller position at Western National Bank, Cass Lake?
Job Summary
The Customer Service Representative (Teller) provides friendly, accurate service while
processing financial transactions such as deposits, withdrawals, payments, transfers, and
check cashing. This role requires maintaining a balanced cash drawer, following all bank
policies, and protecting customer information.
Key Responsibilities
- Greet and assist customers in a professional, courteous manner.
- Process routine banking transactions (deposits, withdrawals, loan payments, transfers,
etc.).
- Cash checks, issue money orders, and provide receipts.
- Balance cash drawer daily.
- Answer customer questions and direct them to the appropriate staff.
- Follow security, compliance, and AML procedures.
- Report suspicious activity.
- Handle customer concerns and escalate when necessary.
- Follow all bank policies, including dual control, confidentiality, and internal controls.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent.
- Previous cash-handling or customer service experience preferred.
- Basic math and computer skills (Microsoft Office, email, etc.).
- Strong attention to detail and accuracy.
- Good communication and customer service skills.
- Ability to work in a fast-paced environment and maintain confidentiality.
Physical Requirements
- Regularly sit, stand, walk, type, talk, and listen.
- Use hands and arms to handle items and tools.
- Lift up to 10 lbs regularly; up to 50 lbs occasionally.
- Ability to manage stress and make sound decisions.
Work Relationships
- Reports daily to CSR Supervisor/Lead Vault CSR.
- Works with compliance and HR as needed.
- Interacts frequently with customers and other staff.
Pay: From $19.00 per hour
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Work Location: In person