What are the responsibilities and job description for the Part-Time/Temporary Customer Service Assistant position at Western Municipal Water District?
Description
Join one of the Inland Empire's Top Places to Work in this exceptional professional level
opportunity with the Customer Service Team!
If you're a collaborative individual with strong interpersonal and communication skills, then this is your opportunity to join an exceptional agency that provides essential water and wastewater services to western Riverside County.
Who we are
Western Water Stands Out
Western Water's Values Include
Examples of Duties
The Part-Time/ Temporary Customer Service Assistant will perform a variety of services to District customers ranging from responding to customer inquiries, processing service requests, and performing account maintenance transactions. Incumbents work under close supervision while being trained and gradually work more independently as knowledge and skills increase.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
Experience, Education, And Licensing/Certification
Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below:
Job Title
Education
Required / Desired Experience
Customer Service Assistant
Equivalent to High School Diploma
1 year performing duties similar to a Customer Service Representative I
~ Experience in a public utility desired.
Required License/ Certification
Desirable Licenses / Certification / Experience
~ Customer service experience in a government or public utility setting.
Physical, Mental, And Environmental Requirements
The characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical: Employees are regularly required to use repetitive motion for keyboard use and writing; frequently grasp, reach overhead, hold and reach; sit for long periods of time; occasionally walk, use staircases, stand, kneel and bend; occasionally lift and carry up to 25 pounds or 60 pounds with assistance; constantly use overall vision; and frequently hear and talk, in person and on the phone.
Mental: Employees should possess the ability to speak, read, and write English, in addition to exercising math and computer aptitude as required. Employees work under pressure with frequent interruptions while communicating and interacting with a variety of District personnel, the public, and others encountered in the course of work. The ability to explain, interpret, and apply related rules, regulations, policies and procedures; and work on multiple concurrent assignments, often within tight timeframes using good business judgment is necessary.
Environmental: Employees primarily work in a temperature-controlled office environment subject to typical office noise and settings. Incumbents are expected to use principles of effective safety practices including the use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintaining safe personal and common workspaces.
Western is a tobacco free campus prohibiting smoking and the use of smokeless tobacco products, e-cigarettes, and unregulated nicotine products in any District vehicle and building, which includes any building owned and occupied, or leased and occupied, by the District, including, Headquarters, the Operations Center, and any remote facilities owned, leased and/or operated by the District.
Equal Opportunity Employment (EEO): It is the policy of the Western Municipal Water District to assure equal employment opportunity to all persons regardless of sex, race, color, religion, national origin, age, ancestry, physical or mental disability, marital status, sexual orientation, or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Any applicant who requires an accommodation in order to participate in the recruitment process should contact the Human Resources Office and request such an accommodation that he/she needs to perform the job. Western Water will conduct an investigation to identify the barriers that make it difficult for the applicant or the employee.
Health And Welfare Benefits
Notice: Benefits listed below assume full-time regular status.
Medical, Dental and Vision Insurance
Employees and their eligible dependents may enroll in these benefits effective the first of the month following date of hire. Effective January 1, 2026, Western Water contributes up to $2,992.11 toward the cost of medical, dental and vision insurance. Employees will pay any costs exceeding this amount through bi-weekly pre-tax payroll deduction. Employees may choose between four medical plans--Anthem Blue Cross California Care (HMO), Anthem Blue Cross Prudent Buyer Advantage (PPO 500), Anthem Blue Cross Prudent Buyer Classic (PPO 200) or Kaiser Permanente (HMO). There are two dental plans to choose from--DeltaCare (DMO) and Delta Dental (PPO). The Standard provides us with two vision options, Vision Service Plan (VSP) or EyeMed.
Opting Out of Medical Coverage
Employees with medical insurance through another provider can opt out of Western Water's medical plan. By opting out, employees will receive a flat monthly rate of $690. Proof of other coverage is required on an annual basis during the open enrollment period. Employee must enroll in a dental plan and the vision plan. Enrollment for eligible dependents, in these plans, is optional.
Flexible Spending
Effective the first of the month following date of hire, employee may participate in the flexible spending plan. This plan provides you the opportunity to pay for certain medical, dental, vision and childcare expenses with pre-tax dollars resulting in substantial tax savings.
Life Insurance
This benefit is provided by the District through Lincoln Financial Group ("Lincoln") and is effective the first of the month following your date of hire. You are provided with up to $50,000 in life insurance for you and $1,000 for your eligible dependents.
Accidental Death and Dismemberment (AD&D)
This benefit is for the employee only and is provided by the district through Lincoln. AD&D is effective the first of the month following the date of hire and provides payment for specified losses sustained through dismembering or fatal accidents. The maximum amount of AD&D insurance is equal to the amount of life insurance.
Supplemental Life Insurance
Effective the first of the month following the date of hire and employees may purchase supplemental life insurance for employee and eligible dependents through Lincoln. This supplemental life insurance provides a guaranteed issue amount for employees up to $150,000, up to $30,000 for a spouse and $10,000 for child(ren).
Short Term Disability
Western Water provides short term disability (STD) insurance through Lincoln. Coverage is effective on the first (1st) of the month following six (6) months of consecutive employment. STD benefits begin on the 1st day of disability for an accident or 8th day of disability for an illness and provide up to 60% of your base salary.
Long Term Disability
Western Water provides long term disability insurance through Lincoln. Coverage is effective on the first (1st) of the month following six (6) months of consecutive employment. LTD benefits begin on the 91st calendar day of a medically certified disability and provide up to 60% of your base salary.
Employee Assistance Program (EAP)
Administered by Lincoln’s EmployeeConnect, the EAP assists in dealing with problems affecting an employee’s personal life and/or job performance. Use of this benefit, paid 100% by the district for up to five meetings with EAP staff, is strictly confidential. Other services provided through Lincoln’s EmployeeConnect EAP are referrals or advice on topics such as legal consultation, parenting, senior care, childcare, pet care, and healthy rewards.
Retirement Benefits
Deferred Compensation 457(b)
Employees may participate in a Deferred Compensation Program (457(b) Plan) to save toward retirement and, at the same time, reduce bi-weekly taxable income.
401(a) Retirement Plan
Western Water contributes into a 401(a) Retirement Plan for those employees covered under the Confidential unit (COU). Contributions, in the amount of 2% of base pay, are made on a bi-weekly basis. Eligible employees are 100% vested in this benefit upon date of hire.
California Public Employees Retirement System
Western Water contracts with the State of California Public Employees Retirement System ("CalPERS") for employee retirement benefits. New employees, who are hired on or after December 16, 2012, and who formerly worked for another PERS agency, or an agency with a reciprocal retirement system, and who meet certain eligibility requirements, shall be enrolled in the 2% at 55 PERS retirement plan. These employees will be obligated to pay the 7% employee contribution rate. The 2% at 55 retirement plan shall provide for benefits based on the highest three-year average salary.
Employees hired on or after January 1, 2013, who are defined as "New Members" by California law (essentially those individuals who have not previously been a member of a public agency retirement system) shall be enrolled in the statutorily required 2% at 62 PERS retirement plan. New Members will be obligated to pay 50% of the "normal cost" of their retirement benefits as required by State law (Currently 7.75% of base pay). The 2% at 62 retirement plan shall provide for benefits based on the highest three-year average salary.
Retiree Medical
Upon retirement from the district, eligible employees may be entitled to lifetime retiree medical benefits. Refer to the Employee Association (MOU) or Management/Professional/Confidential unit (COU) for detailed information on the vesting schedule for this retirement benefit.
Social Security and Medicare
As an employee of Western Water, you pay Social Security and Medicare taxes. Western Water pays the same Social Security and Medicare tax, dollar for dollar, on your behalf.
Compensation
Cost of Living Adjustments (COLA)
Western Water provides all employees an annual cost of living adjustment. Details of the cost-of-living adjustment are provided in the Employee Association (MOU) or Management/Professional/Confidential unit (COU) agreements.
Longevity Pay
Western Water provides longevity pay to certain employees who have completed five or more years of continuous service. Refer to the Employee Association (MOU) or Management/Professional/Confidential unit (COU) agreements for detailed criteria and amounts of longevity pay.
PAID TIME OFF
Vacation
During the first four (4) years of employment, vacation is accrued at the rate of 3.08 hours per pay period. This is equivalent to 10 days per year. During the fifth (5th) through ninth (9th) years, accrual is 4.62 hours per pay period and during the tenth (10th) and subsequent years, accrual is 6.16 hours per pay period. These are equivalent to 15 days and 20 days per year, respectively. Vacation can be used after the completion of the probationary period. The maximum vacation accrual is 480 hours. In addition, eligible employees may cash out up to a maximum of eighty (80) hours of your accrued vacation time, once per calendar year, provided the employee has have no less than eighty (80) hours remaining following the cash out.
Holidays
After two full work weeks of employment, new employees receive pay, at their current straight time hourly rate, for Ten (10) holidays. Those holidays are New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Fourth of July, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day.
After completion of the probationary period, employees may take three (3) additional workdays per fiscal year as "floating holidays". These holidays are taken at your discretion, in full day increments, and are subject to approval by the supervisor/manager. Floating holidays not taken during the fiscal year are converted to vacation time for each unused floating holiday.
Sick Leave
Full-time employees accrue 96 hours of sick leave per year. After completing a full calendar year of employment and using no more than eighteen (18) hours of sick leave during said calendar year, you may be compensated for up to forty (40) hours of accrued sick leave at your then current rate of pay. Sick leave can be used after 90 calendar days of employment and shall be cumulative to a maximum of 1,600 hours. Sick leave is paid on a specific scale upon termination of employment.
Administrative Leave
After completion of the probationary period, employees covered by the Management/Professional/Confidential unit (COU) receive thirty-two (32) hours for non-exempt and forty (40) hours for exempt positions of paid administrative leave. Administrative leave hours not taken during the fiscal year are converted hour-for-hour to vacation time hours.
Additional Benefits
9/80 work schedule, Educational Assistance (subject to available budgeted funds), Certification Reimbursement Program and Interest-Free Computer Loan Program.
How many years of experience do you have performing duties similar to a Customer Service Field Representative I?
Please select your highest degree of education.
Join one of the Inland Empire's Top Places to Work in this exceptional professional level
opportunity with the Customer Service Team!
- Posting may close at any time**
If you're a collaborative individual with strong interpersonal and communication skills, then this is your opportunity to join an exceptional agency that provides essential water and wastewater services to western Riverside County.
Who we are
Western Water Stands Out
- Western Water is one of the largest public agencies in Riverside County providing water and sewer services to nearly one million people through approximately 26,000 retail accounts and eight wholesale water agencies/cities.
- We see ourselves as more of a business than a bureaucracy.
- We view our customers as essential partners in ensuring long-term water reliability for our region; and
- Together, the Western Water team is focused on being the definitive leader in water and sewer services, upholding the highest level of community trust.
Western Water's Values Include
- Service Excellence
- Efficiency
- Water Supply Reliability
- Fiscal Responsibility and Value
- Public Trust, Accountability and Transparency
- Environmental Stewardship
- Employee Empowerment
- Innovation
- Thrives in a fast-paced environment, embraces change, and inspires a shared vision for delivering relational customer-centered strategies.
- Builds authentic connections with customers.
- Approaches each conversation with positivity and genuine curiosity about customer needs.
- Enjoys hard work and consistently looks for ways to improve our customers’ experience with Western Water.
- Transforms routine interactions into relationship-building opportunities.
- Delivers warm, personalized service that ensures customers feel valued and heard.
- Enjoys active listening, anticipating needs and finding creative solutions.
- Works well independently and as part of a collaborative team.
- Understands that teammates are customers, too.
Examples of Duties
The Part-Time/ Temporary Customer Service Assistant will perform a variety of services to District customers ranging from responding to customer inquiries, processing service requests, and performing account maintenance transactions. Incumbents work under close supervision while being trained and gradually work more independently as knowledge and skills increase.
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this classification.
- Responding to customer inquiries in person, via phone and email.
- Processing service requests to start, stop or transfer water service.
- Performing account maintenance transactions.
- Documenting customer interactions directly into Western Water's Customer Information Systems.
- Supporting account record verification and data accuracy efforts.
- Apply customer service techniques and principles.
- Use modern office equipment including computer software applications.
- Adherence to Western Water's personnel rules, policies and labor contract provisions with the ability to exercise sound independent judgment within general policy guidelines.
- Effective English usage, punctuation, grammar and spelling.
- Provide transparent, high quality and fiscally responsible services, while meeting the needs of Western Water and its customers.
- Apply basic math and financial record keeping practices to routine tasks.
- Consistently demonstrate exceptional customer service and relational communication skills both verbally and in writing, with the ability to cultivate professional business partnerships and inspire team collaboration.
Experience, Education, And Licensing/Certification
Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below:
Job Title
Education
Required / Desired Experience
Customer Service Assistant
Equivalent to High School Diploma
1 year performing duties similar to a Customer Service Representative I
~ Experience in a public utility desired.
Required License/ Certification
Desirable Licenses / Certification / Experience
~ Customer service experience in a government or public utility setting.
Physical, Mental, And Environmental Requirements
The characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical: Employees are regularly required to use repetitive motion for keyboard use and writing; frequently grasp, reach overhead, hold and reach; sit for long periods of time; occasionally walk, use staircases, stand, kneel and bend; occasionally lift and carry up to 25 pounds or 60 pounds with assistance; constantly use overall vision; and frequently hear and talk, in person and on the phone.
Mental: Employees should possess the ability to speak, read, and write English, in addition to exercising math and computer aptitude as required. Employees work under pressure with frequent interruptions while communicating and interacting with a variety of District personnel, the public, and others encountered in the course of work. The ability to explain, interpret, and apply related rules, regulations, policies and procedures; and work on multiple concurrent assignments, often within tight timeframes using good business judgment is necessary.
Environmental: Employees primarily work in a temperature-controlled office environment subject to typical office noise and settings. Incumbents are expected to use principles of effective safety practices including the use of equipment in a proper and safe manner, use of preventative personal ergonomic techniques, and maintaining safe personal and common workspaces.
Western is a tobacco free campus prohibiting smoking and the use of smokeless tobacco products, e-cigarettes, and unregulated nicotine products in any District vehicle and building, which includes any building owned and occupied, or leased and occupied, by the District, including, Headquarters, the Operations Center, and any remote facilities owned, leased and/or operated by the District.
Equal Opportunity Employment (EEO): It is the policy of the Western Municipal Water District to assure equal employment opportunity to all persons regardless of sex, race, color, religion, national origin, age, ancestry, physical or mental disability, marital status, sexual orientation, or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Any applicant who requires an accommodation in order to participate in the recruitment process should contact the Human Resources Office and request such an accommodation that he/she needs to perform the job. Western Water will conduct an investigation to identify the barriers that make it difficult for the applicant or the employee.
Health And Welfare Benefits
Notice: Benefits listed below assume full-time regular status.
Medical, Dental and Vision Insurance
Employees and their eligible dependents may enroll in these benefits effective the first of the month following date of hire. Effective January 1, 2026, Western Water contributes up to $2,992.11 toward the cost of medical, dental and vision insurance. Employees will pay any costs exceeding this amount through bi-weekly pre-tax payroll deduction. Employees may choose between four medical plans--Anthem Blue Cross California Care (HMO), Anthem Blue Cross Prudent Buyer Advantage (PPO 500), Anthem Blue Cross Prudent Buyer Classic (PPO 200) or Kaiser Permanente (HMO). There are two dental plans to choose from--DeltaCare (DMO) and Delta Dental (PPO). The Standard provides us with two vision options, Vision Service Plan (VSP) or EyeMed.
Opting Out of Medical Coverage
Employees with medical insurance through another provider can opt out of Western Water's medical plan. By opting out, employees will receive a flat monthly rate of $690. Proof of other coverage is required on an annual basis during the open enrollment period. Employee must enroll in a dental plan and the vision plan. Enrollment for eligible dependents, in these plans, is optional.
Flexible Spending
Effective the first of the month following date of hire, employee may participate in the flexible spending plan. This plan provides you the opportunity to pay for certain medical, dental, vision and childcare expenses with pre-tax dollars resulting in substantial tax savings.
Life Insurance
This benefit is provided by the District through Lincoln Financial Group ("Lincoln") and is effective the first of the month following your date of hire. You are provided with up to $50,000 in life insurance for you and $1,000 for your eligible dependents.
Accidental Death and Dismemberment (AD&D)
This benefit is for the employee only and is provided by the district through Lincoln. AD&D is effective the first of the month following the date of hire and provides payment for specified losses sustained through dismembering or fatal accidents. The maximum amount of AD&D insurance is equal to the amount of life insurance.
Supplemental Life Insurance
Effective the first of the month following the date of hire and employees may purchase supplemental life insurance for employee and eligible dependents through Lincoln. This supplemental life insurance provides a guaranteed issue amount for employees up to $150,000, up to $30,000 for a spouse and $10,000 for child(ren).
Short Term Disability
Western Water provides short term disability (STD) insurance through Lincoln. Coverage is effective on the first (1st) of the month following six (6) months of consecutive employment. STD benefits begin on the 1st day of disability for an accident or 8th day of disability for an illness and provide up to 60% of your base salary.
Long Term Disability
Western Water provides long term disability insurance through Lincoln. Coverage is effective on the first (1st) of the month following six (6) months of consecutive employment. LTD benefits begin on the 91st calendar day of a medically certified disability and provide up to 60% of your base salary.
Employee Assistance Program (EAP)
Administered by Lincoln’s EmployeeConnect, the EAP assists in dealing with problems affecting an employee’s personal life and/or job performance. Use of this benefit, paid 100% by the district for up to five meetings with EAP staff, is strictly confidential. Other services provided through Lincoln’s EmployeeConnect EAP are referrals or advice on topics such as legal consultation, parenting, senior care, childcare, pet care, and healthy rewards.
Retirement Benefits
Deferred Compensation 457(b)
Employees may participate in a Deferred Compensation Program (457(b) Plan) to save toward retirement and, at the same time, reduce bi-weekly taxable income.
401(a) Retirement Plan
Western Water contributes into a 401(a) Retirement Plan for those employees covered under the Confidential unit (COU). Contributions, in the amount of 2% of base pay, are made on a bi-weekly basis. Eligible employees are 100% vested in this benefit upon date of hire.
California Public Employees Retirement System
Western Water contracts with the State of California Public Employees Retirement System ("CalPERS") for employee retirement benefits. New employees, who are hired on or after December 16, 2012, and who formerly worked for another PERS agency, or an agency with a reciprocal retirement system, and who meet certain eligibility requirements, shall be enrolled in the 2% at 55 PERS retirement plan. These employees will be obligated to pay the 7% employee contribution rate. The 2% at 55 retirement plan shall provide for benefits based on the highest three-year average salary.
Employees hired on or after January 1, 2013, who are defined as "New Members" by California law (essentially those individuals who have not previously been a member of a public agency retirement system) shall be enrolled in the statutorily required 2% at 62 PERS retirement plan. New Members will be obligated to pay 50% of the "normal cost" of their retirement benefits as required by State law (Currently 7.75% of base pay). The 2% at 62 retirement plan shall provide for benefits based on the highest three-year average salary.
Retiree Medical
Upon retirement from the district, eligible employees may be entitled to lifetime retiree medical benefits. Refer to the Employee Association (MOU) or Management/Professional/Confidential unit (COU) for detailed information on the vesting schedule for this retirement benefit.
Social Security and Medicare
As an employee of Western Water, you pay Social Security and Medicare taxes. Western Water pays the same Social Security and Medicare tax, dollar for dollar, on your behalf.
Compensation
Cost of Living Adjustments (COLA)
Western Water provides all employees an annual cost of living adjustment. Details of the cost-of-living adjustment are provided in the Employee Association (MOU) or Management/Professional/Confidential unit (COU) agreements.
Longevity Pay
Western Water provides longevity pay to certain employees who have completed five or more years of continuous service. Refer to the Employee Association (MOU) or Management/Professional/Confidential unit (COU) agreements for detailed criteria and amounts of longevity pay.
PAID TIME OFF
Vacation
During the first four (4) years of employment, vacation is accrued at the rate of 3.08 hours per pay period. This is equivalent to 10 days per year. During the fifth (5th) through ninth (9th) years, accrual is 4.62 hours per pay period and during the tenth (10th) and subsequent years, accrual is 6.16 hours per pay period. These are equivalent to 15 days and 20 days per year, respectively. Vacation can be used after the completion of the probationary period. The maximum vacation accrual is 480 hours. In addition, eligible employees may cash out up to a maximum of eighty (80) hours of your accrued vacation time, once per calendar year, provided the employee has have no less than eighty (80) hours remaining following the cash out.
Holidays
After two full work weeks of employment, new employees receive pay, at their current straight time hourly rate, for Ten (10) holidays. Those holidays are New Year's Day, Martin Luther King Day, President's Day, Memorial Day, Fourth of July, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day.
After completion of the probationary period, employees may take three (3) additional workdays per fiscal year as "floating holidays". These holidays are taken at your discretion, in full day increments, and are subject to approval by the supervisor/manager. Floating holidays not taken during the fiscal year are converted to vacation time for each unused floating holiday.
Sick Leave
Full-time employees accrue 96 hours of sick leave per year. After completing a full calendar year of employment and using no more than eighteen (18) hours of sick leave during said calendar year, you may be compensated for up to forty (40) hours of accrued sick leave at your then current rate of pay. Sick leave can be used after 90 calendar days of employment and shall be cumulative to a maximum of 1,600 hours. Sick leave is paid on a specific scale upon termination of employment.
Administrative Leave
After completion of the probationary period, employees covered by the Management/Professional/Confidential unit (COU) receive thirty-two (32) hours for non-exempt and forty (40) hours for exempt positions of paid administrative leave. Administrative leave hours not taken during the fiscal year are converted hour-for-hour to vacation time hours.
Additional Benefits
9/80 work schedule, Educational Assistance (subject to available budgeted funds), Certification Reimbursement Program and Interest-Free Computer Loan Program.
- To review the full agreements between the Employee Association (MOU) and Confidential unit (COU) with Western Water please use the following links:
- MOU
- COU
How many years of experience do you have performing duties similar to a Customer Service Field Representative I?
- Less than 1 year
- 1 to 2 years
- 2 to 3 years
- More than 3 years
Please select your highest degree of education.
- Did not complete high school
- High school diploma/GED
- Associate degree
- Bachelor's degree
- Master's degree or higher
- Required Question
Salary : $690