What are the responsibilities and job description for the 988 Crisis Call Specialist position at WESTERN MONTANA MENTAL HEALTH CENTER?
Job Details
Description
Looking for a career that makes a difference in the lives of others, offering hope, meaningful life choices, and better outcomes? If you want to join our team where community is at the heart of what we do, come join the WMMHC team and make a difference!
The 988 Crisis Call Specialist provides immediate emotional support to individuals experiencing distress, crisis, or thoughts of suicide. With a person-centered approach, they listen with empathy, assess risk, and maintain rapport while gathering essential information. Each interaction is guided by compassion and professionalism, ensuring callers feel heard and supported. The specialist collaborates with individuals to develop safety plans, explore coping strategies, and connect them with appropriate resources. Through active listening and crisis de-escalation techniques, they help individuals navigate difficult moments, reinforcing hope and resilience.
Full-time 988 Crisis Call Specialists are eligible to participate in a comprehensive employee benefits program that includes paid time off, health insurance, life and long-term disability insurance, health and dependent care reimbursement accounts, a 403 (b) retirement account with a company match, and other voluntary coverage options.
Qualifications
988 Crisis Call specialists have excellent communication, critical thinking, problem-solving, and time management skills and remain calm in crises.
Minimum Qualifications:
- High School Diploma or equivalency.
- Minimum of one year (1) related experience
- Ability to pass a background check upon offer of employment
Western Montana Mental Health Center proudly provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, covered veteran status, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
Salary : $18 - $24
