What are the responsibilities and job description for the IT Helpdesk Technician position at Western Montana Clinic?
Description
At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families.
We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location.
Monday - Friday; occasional evenings or weekends may be required
In the IT Helpdesk Technician position, you will:
- Provide friendly, respectful, and professional support to employees experiencing technical issues
- Answer Helpdesk calls, emails, and support requests in a timely and customer-focused manner
- Listen carefully to user concerns and communicate technical information in a clear and understandable way
- Troubleshoot basic hardware, software, printer, phone, and account-related issues
- Escalate more advanced technical problems appropriately when necessary
- Document support requests accurately within the Helpdesk ticketing system
- Assist with setup, deployment, and maintenance of computers and related equipment
- Support IT projects and other departmental tasks as assigned
Benefits offered:
- Health insurance
- Life insurance
- Paid vacation
- Holiday pay
- Sick pay
- 401(k) Plan match
- Voluntary benefits - dental, vision, disability
- Employee assistance program
Minimum Requirements for the IT Helpdesk Technician position:
- High school diploma or equivalent
- Helpdesk or IT support experience required
- Technical coursework, certifications, or college education in Information Technology strongly preferred
- Willing to train candidate who demonstrates strong communication skills, professionalism, and a willingness to learn
The successful IT Helpdesk Technician candidate will be subject to a background check.
An Equal Opportunity Employer