Authorization & Central Scheduling Lead

Job Type

Full-time

Description

PURPOSE STATEMENT

The Auth & Central Scheduling Lead oversees daily operations of the Central Scheduling department to ensure efficient, accurate, and patient-centered scheduling across clinics and hospital departments. This position serves as a working lead performing scheduling duties while providing guidance, training, and workflow coordination for scheduling staff.

Essential Functions

• Serves as the first point of contact for scheduling and authorization staff regarding questions, complex scheduling/authorization needs, or escalating patient concerns.
• Monitors workload distribution, call volumes, and scheduling accuracy.
• Monitors Authorizations for efficiency and accuracy.
• Communicates workflow updates, procedural changes, and departmental goals to staff.
• Assist with onboarding, mentoring, and ongoing training of Authorization Specialist and scheduling team members.
• Schedules patient appointments for multiple departments, ensuring accuracy.
• Work Authorizations and Referrals as needed.
• Track scheduling metrics including total call numbers, abandon call rate, and hold times.
• Obtains correct patient demographics and insurance information.
• Work without constant supervision, meet deadlines, and make decisions based on relevant facts.
• Ensures compliance with HIPAA, WMMC confidentiality policies, and regulatory standards (e.g., JCAHO, OSHA).
• Demonstrates willingness to accept additional assignments.
• Maintains regular and predictable attendance.
• Performs other essential duties as assigned.
  
  

Requirements

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent.
• Minimum of 2 years in medical scheduling or patient registration required.
• Minimum of 1 year of leadership experience preferred.
• Strong knowledge of EHR systems.
• Great customer service skills.
• Ability to multitask in a fast-paced environment with attention to detail.
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.
  
  

Physical/Mental Requirements

• Must be able to sit and stand intermittent 8 to 10 hours a day.
• Must be able to use standard office equipment, including the telephone and computer keyboard.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.