What are the responsibilities and job description for the Shift Lead position at Western Management Inc?
Join our outgoing team at Blue Falls Car Wash, where our mission is to deliver the best car wash experience possible! If you are someone that is outgoing, friendly, and enjoys promoting a positive experience for our customers, apply today!
Part-time and Full-Time options available!
Why You’ll Love Working with Us:
- Flexible scheduling
- Career growth opportunities
- Competitive base pay plus commission opportunity
- Employee recognition
- Bonus
- Health, dental, vision and life insurance
- 401k match
- HSA plans
- Paid time off and holidays
- Free Washes
SHIFT LEAD ESSENTIAL DUTIES AND RESPONSIBILITIES
- Assist the Site Manager with daily operating tasks.
- Willingly provide superior customer service levels that exceed customer expectations while staying within company policies and guidelines.
- Assist customers in choosing their wash package and guiding their entrance into the wash.
- Present a warm, friendly, knowledgeable and professional image to customers.
- Answer customer questions accurately both over the phone and at the wash.
- Maintain the wash equipment, facility and grounds all while serving customers throughout their wash experience.
- Other duties as assigned.
Physical Functions:
- Able to work in a fast-paced environment with urgency.
- Effectively communicate, detect, converse with, discern, convey, express oneself and exchange information.
- Frequently moves and lifts up to 50 lbs.
- Able to work and commute in all weather conditions.
- Regularly required to use hands/fingers to operate an access machine or telephone
- Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers. Regularly bends and crouches to repair car wash equipment.
- Continual standing, moving, and walking for consecutive hours during shift.
- Regularly speaks and listens on the phone and in person, to a customer and fellow employees.
EDUCATION and/or EXPERIENCE
High school diploma; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Repair/Maintenance, Sales, Customer Service and branch management operation knowledge and skills are desired.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
MISCELLANEOUS
The employee is required to have an acceptable driving record, in line with the stated Company Policy, and they must have a valid driver’s license in the state in which they are employed with the Western Management Companies.
The employee must comply with all aspects of Western Management’s Drug Free Workplace Policy.
A background check is required as a condition of employment.