What are the responsibilities and job description for the Site Manager position at Western Management Inc?
Site Manager
Full-Time
Join our outgoing team at Blue Falls Car Wash, where our mission is to deliver the best car wash experience possible! If you are someone that is outgoing, friendly, and enjoys promoting a positive experience for our customers, apply today!
Why You’ll Love Working with Us:
- Flexible scheduling
- Career growth opportunities
- Competitive base pay plus commission opportunity
- Employee recognition
- Health, dental, vision and life insurance
- 401k match
- HSA plans
- Paid time off and holidays
SITE MANAGER ESSENTIAL DUTIES AND RESPONSIBILITIES
- Builds a loyal customer base by establishing a trusting relationship based on integrity and fairness.
- Listens effectively to understand and communicate in a business-like manner to both customers and employees all pertinent subject matter.
- Presents a warm, friendly, knowledgeable and professional image to customers.
- In charge of the location’s maintenance (maintain cleanliness of sites, equipment maintenance/repair & chemical care and quality of the wash service).
- Maintain accountability for the operations of the car washes (inventory, machine functionality & discount codes).
- Invoices customers using proper procedures for charge & credit.
- Handles customer complaints, employee conflicts and daily operational problems in an even-tempered, fair and consistent manner.
- Learns and understands the performance business data and applies it fairly to daily operations and decisions in effort to increase productivity.
- Reaches established monthly goals.
- Follow daily opening and closing procedures accurately.
- Responds accurately and on time to all administrative duties and deadlines, including employee scheduling, evaluations, inventory, etc.
- Regularly work Mondays – Sundays, evenings & Holidays.
- The employee regularly works an average of 45 hours per week.
- Occasional travel between locations.
- Other duties as assigned.
Physical Functions:
- Able to work in a fast-paced environment with urgency.
- Effectively communicate, detect, converse with, discern, convey, express oneself and exchange information.
- Frequently moves and lifts up to 50 lbs.
- Able to work and commute in all weather conditions.
- Regularly required to use hands/fingers to operate an access machine or telephone
- Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers. Regularly bends and crouches to repair car wash equipment.
- Continual standing, moving, and walking for consecutive hours during shift.
- Regularly speaks and listens on the phone and in person, to a customer and fellow employees.
EDUCATION and/or EXPERIENCE
High school diploma; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Repair/Maintenance, Sales, Customer Service and branch management operation knowledge and skills are desired.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
MISCELLANEOUS
The employee is required to have an acceptable driving record, in line with the stated Company Policy, and they must have a valid driver’s license in the state in which they are employed with the Western Management Companies.
The employee must comply with all aspects of Western Management’s Drug Free Workplace Policy.
A background check is required as a condition of employment.
