What are the responsibilities and job description for the IT Specialist 1 position at Western Lake Superior Sanitary District?
IT Specialist I
Salary: $26.88-$30.76/hr
$55,910-$63,980 Annually
Work with the Best of the Best!
Western Lake Superior Sanitary District (WLSSD), a nationwide leader in pollution prevention, seeks a skilled individual to serve as its IT Specialist I. This position is responsible for the first level of technical support to our internal users and maintaining and supporting computers and equipment.
WLSSD has a stimulating work environment with flexibility and opportunities for personal and professional growth. Our team of dedicated staff uses today’s leading-edge technology to provide high quality wastewater services and solid waste oversight for the region.
WLSSD’s employees are committed to a clean and healthy environment, excellence in their work, and working in a team-oriented structure. If you have a strong environmental ethic, experience and education that prepares you for this position and you want to be part of team that makes a difference in our community, this position may be a fit for you!
DEFINITION
The IT Specialist I reports to the Director of Information Services or other assigned supervisor, with latitude for independent action, an employee in this classification is required to operate, maintain and support the computers and equipment of the District’s Information System. The IT Specialist I is responsible for providing first level support to end users to ensure operational tasks can be completed. The work involves resolving technical issues to the District’s personal computers and related equipment, which can include programming, installing upgrades, troubleshooting, maintaining system reliability, writing customized reports, running system backups, providing training for District personnel and performing other related duties as assigned.
JOB FUNCTIONS
· Maintains the District’s Information System and ensures the system is kept up to date as new technology is implemented, personnel profiles are added and system processes are adjusted
· Troubleshoots and provides solutions for a wide variety of common computer-related issues
· Installs software updates to the system
· Provides setup, support, troubleshooting and maintenance of computer equipment, printers and phones
· Maintains file security for user documents onsite and in the cloud
· Maintains user enrollment, security, disaster recovery plans, system records and monitors system performance
· Assists with network device racking installation, labeling and documentation
· Trains District personnel on technology and software usage
· Provides effective communication to District personnel on changes affecting the District’s Information System
· Provides District personnel with assistance in writing customized reports
· Utilizes an enterprise asset management system (EAM) to track assets and maintain records for the purpose of documenting required information
· Ensures work requests and resolutions are properly documented
· Evaluates documented resolutions and analyzes trends to provide more effective support
· Represents the District in transactions with vendors and contractors
· Supports all District users of the Information System
· Performs cleaning duties and other related projects to maintain clean and orderly conditions
· Maintains a constant awareness of safe work practices
· Monitors compliance with the District Safety Program and Emergency Plan to complete work without accidents or injuries
· Assists in the training and education of other employees by providing on-the-job training, general instruction and specific training as required
· Utilizes appropriate resources such as software updates, drivers, knowledge base articles and SOPs in resolving support requests
· Ensures work performed adheres to strict security standards such as National Institute of Standards and Technology (NIST ) and Payment Card Industry (PCI) compliance
· Performs related duties as assigned
MINIMUM QUALIFICATIONS
· Post-secondary degree in information systems, network administration, computer science or related field; or,
· Two years of progressively responsible experience working in IT; or,
· An equivalent combination of education and/or experience
· Possess a valid driver’s license
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
· Knowledge of personal computers, work stations and operating systems
· Knowledge of Local Area Networks (LAN), Wide Area Networks (WAN) and Voice Over IP (VOIP) systems
· Knowledge of basic input/output hardware interfaces such as printers and other computer peripherals
· Ability to provide a high level of detail in work
· Ability to effectively solve problems
· Ability to gather, interpret and organize files and data
· Ability to complete responsibilities ethically and maintain confidentiality with sensitive information
· Ability to maintain compliance with various contracts, policies, regulations, and procedures
· Ability to work independently with minimal supervision and effectively prioritize multiple tasks while meeting deadlines
· Ability to be flexible in adapting to changes in priorities, assignments and other interruptions that may impact deadlines
· Ability to understand and follow both written and oral instructions
· Ability to establish and maintain effective working relationships with internal and external stakeholders
APPLICATION AND SELECTION PROCESS
Applicants must meet the minimum qualifications. Those who meet the minimum qualifications will be screened. Final selection will include a panel interview.
Alternative Exam Process: For individuals who qualify under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at (218) 740-4818.
Work Eligibility: In accordance with the Immigration Reform and Control Act of 1986, the WLSSD requires verification of identity and work eligibility.
Veterans: For applicants claiming veterans’ preference, a DD214 must be filed at the time of application.
Non-discrimination: The WLSSD is an equal opportunity and veteran friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Drug testing policy: Under WLSSD’s drug and alcohol testing policy, prospective employees will be asked to submit to drug testing. No prospective employee will be asked to submit to testing unless an offer of employment has been made. An offer of WLSSD however, is conditioned on the prospective employee testing negative for drugs and alcohol.
Pre-employment physical: Applicants selected for employment must successfully complete a pre-employment physical examination.
Background checks: Offers are conditioned on passing a criminal background check. Convictions are not an automatic disqualification from the selection process.
Reasonable accommodation information is used to provide reasonable accommodations in the testing and hiring processes. If sufficient data is not provided, we may not be able to accommodate you.
You are not legally required to provide any of the private data listed above. WLSSD employees from the Human Resources Department and other departments involved in the selection process may have access to your private data if their work assignments reasonably require access. Others who may legally access the above data are individuals or agencies to whom we are required to release the data by law, rule or court order.
APPLICATION PROCESS
Please complete an application found at www.wlssd.com and return to WLSSD, via email (careers@wlssd.com). Position will remain OPEN UNTIL FILLED. Applicants who claim Veteran’s Preference must provide a DD214 at the time of application.
Equal Opportunity Employer
Women and Minority Applicants Encouraged to Apply
Salary : $27 - $31