What are the responsibilities and job description for the Client Experience Specialist position at Western Iowa Networks?
Responsibilities include:
- Assist customers with questions on Western Iowa Networks’ products & services.
- Answer any general questions regarding services and troubleshoot Western Iowa Networks’ products and services.
- Assist customers with questions on their billing accounts.
- Sell and upsell services to new and existing customers.
- Enter orders and trouble tickets into a proprietary billing system.
- Provide exceptional customer service to new customers, existing customers, and potential customers.
- Answer telephones and handle calls promptly.
- Direct calls and customer questions to appropriate department.
- Telemarket for prospective customers.
Experience/Skills required:
- Experience in Customer Service and/or Retail Sales Preferred
- Knowledge of Telecommunications Beneficial
- Experience with eLation Preferred
- Excellent Written and Verbal Communication Skills Required
- Some travel required
Additional Information:
- Company offers competitive wages and an attractive benefit package
- Pre-Employment Drug Screen required
- Satisfactory Background Screen required
- Valid Iowa Driver’s License is required
- Breda Telephone Corp. is an Equal Opportunity Employer (EOE)
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person