Revenue Cycle Manager

Department: AR Services

Reports To: HCM Director of Operations

Status: Exempt
Supervisory Role: Manager

Remote: Hybrid Possible

Position Pay Range: $76,000 - $90,000 annual

Benefits include: Health, Dental, Vision, 401k, FSA, Paid Hours Off, Paid Holidays, Group Discounts, Life & LTD, EAP

Position Posted Until 5:00pm 4/21/2026.

We don’t fill positions, we hire individuals…

Our culture is important and ensuring we have the right staff is critical. We encourage employee growth, provide learning opportunities, and often promote from within. Are you dependable, empathetic, and have an excellent work ethic? If so, you might be a good fit for us!

About Healthcare Management

Healthcare Management (HCM) was formed in 1992 by a group of rural hospitals and healthcare organizations. This innovative and collaborative group of providers sought to take control of their bad debt collections and improve how accounts were collected in their communities. Their first step was to purchase A-1 Collection Agency and subsequently formed AR Services in 2001 to provide extended business office services. Today HCM is owned and governed by 20 rural hospitals and healthcare organizations in Colorado and Utah and provides services to over 150 clients.

Summary Manages and directs the daily activities of the department and staff to ensure compliance with all applicable policies and procedures. Has a broad understanding of FDCPA and HIPPA compliance requirements. Our company is owned by healthcare organizations, and handles claims from start to finish for all payer classes for hospital and physician clients.
Essential Responsibilities Develop and propose strategies, policies and procedures that ensure effective and efficient operation of the department.

• Manage day-to-day operations of department and team to maximize patient account collection rates and ensure client satisfaction.
• Develop and motivate staff within the department
• Primary contact for client relations and communications
• Receive client/consumer calls, complaints
• Works to resolve patient account / client issues
• Implement corrective measures where necessary
• Provide one-on-one assistance and ongoing training for department staff
• Oversee initial training of employees, along with ARS Coordinator
• Mentor, coach, and develop team members
• Monitor and adjust staff workload, as appropriate. Monitor staff productivity, and report any issues, recommendations, and process improvements to the Director of Operations
• Develop and implement plans to increase recoveries
• Track account listings and recoveries, run monthly reports
• Track individual client updates throughout the month
• Assist Director of Operations on implementing and reaching operational benchmark targets. Report on department and team performance monthly, and develop recommendations and action plans for deficiencies.
• Stay current with changes in industry requirements and compliance; use this knowledge to initiate changes in policies and procedures as needed. Assist with designing and conducting training programs to assist staff.
• Conduct ongoing client calls, Zooms, and meetings at agreed upon frequency.
• Hold regularly scheduled team meetings. Meet regularly with Director of Operations to update on client status, productivity, employees, and any issues that may arise.
• Analyze client reports to prepare correct monthly invoices for each client project.
• Stay current with each client’s individual software, policies, and procedures.
• Responsible for knowledge of payer updates and changes to billing and reimbursement.
• Prepares monthly schedule to ensure adequate coverage 
• Work with leaders throughout the organization to ensure client satisfaction. Promote superior customer service to all team members.

Supervisory Responsibility Manage department staff. Responsible for ongoing performance management, ensuring regular performance assessments are completed and goals are reviewed. Responsibilities include interviewing, hiring, and training employees.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience  Bachelor’s degree preferred, or equal amount of relevant experience with reimbursement with emphases on follow-up, including ICD-10, HCPCS, and revenue codes. Two (2) or more years of credit collections and third-party billing experience and /or equivalent combination of education and experience.

Certificates, Licenses, Registrations Ability to obtain ACA certification within 1 year.

Skills/Abilities/Accountabilities •
Have knowledge of database software, internet software, spreadsheet software, word processing software. •
Identifies and resolves problems in a timely manner.  •
Uses reason even when dealing with emotional topics.  •
Manages difficult or emotional customer situations.  •
Responds promptly to customer needs.  •
Speaks and writes clearly and persuasively in positive or negative situations.  •
Listens and gets clarification.  •
Balances team and individual responsibilities.  •
Exhibits objectivity and openness to others' views.  •
Sets and achieves challenging goals.  •
Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.  •
Prioritize and plans work activities.  •
Uses time efficiently; Approaches others in a tactful manner.  •
Reacts well under pressure.  •
Treats others with respect and consideration regardless of their status or position.  •
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.  •
Adapts to changes in the work environment.  •
Manages competing demands; is consistently at work and on time.  •
Follows instructions, responds to management direction;  •

Takes responsibility for own actions 

Language Ability 

Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management.    

Math Ability     

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.    

Reasoning Ability 
Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

 
Computer Skills  To perform this job successfully, an individual should have advanced proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook and in standard office equipment. 
Competencies  To perform the job successfully, an individual should demonstrate the following competencies:
Business Acumen Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Customer Service Manages difficult or emotional customer’s situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Ethics Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Initiative Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. 
Innovation Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
Leadership Exhibits confidence in self and others; inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects adversity.
Planning/Organizing Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully, develops alternative solutions; Works well in a group problem solving situations; Uses reason even when dealing with emotional topics. 
Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Quality Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity Meets productivity standards; complete work in a timely manner; Strives to increase productivity; Works quickly.

Salary : $76,000 - $90,000