What are the responsibilities and job description for the Customer Service Representative position at Western Healthcare Alliance?
Pay Range: $17.76 - $22.42 per hour
Department: AR Services, a Division of Healthcare Management
Location: Grand Junction, CO (In Office)
Looking for a customer service role where you can make a meaningful difference, and have your evenings and weekends free?
Join our AR Services team and support patients as they navigate their medical bills. You’ll answer questions, clarify balances, and help find manageable solutions; All in a supportive, team-focused environment. No healthcare experience needed, we’ll train you.
What Your Day Will Look Like
You’ll spend most of your day on the phone helping patients by:
- Answering calls
- Processing payments
- Working toward team goals
Some calls are quick and straightforward, while others require more patience and attention. In every case, you’ll have the training, tools, and team support you need to succeed.
What We’re Looking For
- A passion for customer service
- Comfort using computers and navigating multiple screens while on a call
- Clear, confident communication with a calm and professional approach
- Dependability and reliability, with a strong team-oriented mindset
Whether you’re starting your career or bringing experience from a previous role, we welcome candidates who are motivated to learn and grow.
Excellent Benefits Include:
- No nights or weekends! Schedule is Monday through Friday, with early office closure 4:00 on Fridays!
- Medical - Low premium cost and multiple plan options to best fit your needs.
- Dental - Delta Dental
- Vision – VSP
- 401k with 5% company match after 60 days!
- Flexible Spending Account (FSA) to help you save on healthcare and dependent care expenses
- 7 Paid Holidays during the year
- Paid Time Off: accrue 3 weeks your first year; 4 weeks after year 5; and more each year after!
- Sick Leave: Up to 6 Days accrue each year.
- Employer Paid Life and Long-Term Disability Plans, with options to purchase additional coverage
- Employee Assistance Program for you and members of your household
- Pet Insurance
- Access to Group Discounts including mobile phone, rental cars, and more!
Education/Experience/Skills
High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Strong computer and typing skills; comfortable using multiple programs at once
- Excellent verbal and written communication skills
- Ability to stay calm, patient, and professional when handling sensitive or emotional situations
About Healthcare Management
Healthcare Management (HCM) was formed in 1992 by a group of rural hospitals and healthcare organizations. This innovative and collaborative group of providers sought to take control of their bad debt collections and improve how accounts were collected in their communities. Their first step was to purchase A-1 Collection Agency and subsequently formed AR Services in 2001 to provide extended business office services. Today HCM is owned and governed by 20 rural hospitals and healthcare organizations in Colorado and Utah and provides services to over 150 clients.
Posting Will Remain Open Until at Least 5/15/2026. Apply Today!
Salary : $18 - $22