What are the responsibilities and job description for the Guest Services Captain position at Western Golf Properties LLC?
Description
Summary
The Guest Services Supervisor is responsible for supervising all aspects of the Guest Services Department, including 8-10 employees, at Birch Hills Golf Course. Adept at providing and managing customer service, the captain will train and supervise the staff to clean, charge, and stage the electric golf cart (66) fleet, tag carts for repair, set up the driving range, pick and clean range balls, and to provide exceptional customer service every day. This is a full-time position: Paid Time Off is accrued, Medical, Dental and Vision plans available once introductory period is completed, Golf Shop and food and beverage discounts, and Uniform are provided.
Essential Duties and Responsibilities:
Cart staging and driving range setup areas before our guests arrive.
Make sure all areas are clean and stocked with necessary supplies at all times
Stage golf carts for the guests use.
Properly set up the driving and keep it functioning at all times
Ensure Golf Cart Barn Staff follow the instructions of the Procedures Manual
Work with the General Manager to ensure golf tournaments are set up and run in a professional manner.
Maintain a clean and well-organized cart barn and cart staging area
Perform all required cart maintenance procedures.
Maintain constant communication with the Starter/Greeter, Golf Shop, Cart Attendants, and Player Assistants.
Keep all areas clean and well organized.
Assist the Starter/Greeter with bag handling and any other guest’s needs.
Make sure all golf carts are clean, stocked and parked properly in the staging area.
Pick Up Range Balls, Wash Range Balls, keep ball machine constantly supplied with Range Balls.
Keep the Driving Range neat, clean and organized at all times
Perform all required preventative maintenance procedures on the golf carts
Perform all required opening & closing procedures and security of the owner’s assets.
Perform other duties as requested by the General Manager/Director of Golf, Head Golf Professional, and Assistant Golf Professional(s) on duty.
Must be available to work weekends, holidays, and various shifts as club events demand.
Other tasks and duties may be assigned as needed.
Requirements
Two Years of prior work and supervisor experience, golf course experience preferred.
Customer service experience
Punctual and reliable
Exceptional grooming habits, maintaining clean and complete uniform as designated by management.
Required to be available for work on all major holidays.
Must regularly lift and move up to 65 pounds.
Physical, Environmental, Cognitive and Social Requirements:
Sitting, standing, walking, reaching, stooping, bending, twisting, kneeling, pushing, pulling, grasping: stand for long periods of time, sometimes outdoors exposed to moving mechanical parts, outside weather conditions (hot and cold) and moderate to loud noise level.
Frequently required to stoop, bend, crouch, and squat climb, kneel, in and out of golf carts, and to twist at the neck and waist, reach above and below shoulder level, push and pull when retrieving, storing and moving golf bags; use dominate hand and fingers to feel and grasp, push and pull and for fine manipulation to detail carts, clean clubs and use two-way radios.
Please click on the link below for company information:
www.birchhillsgolf.com
Level Entry
Job Location: Brea, CA
Education Level: High School Diploma with Applicable Experience or Associates Degree
Job Shift: Full Time
Salary Range: Starting $17 per Hour, Commensurate with Experience
Work authorization: Required
Benefits: Medical/Dental/Vision, PTO, Retirement Savings Plan
Salary : $17
