Live Depart Administrator

POSITION SUMMARY

The Live Depart Administrator is responsible for monitoring and supporting live load operations to ensure on-time service, accurate communication, and compliance with company standards. This position plays a critical role in maintaining driver performance, customer satisfaction, and operational efficiency through proactive tracking, auditing, and communication.

RESPONSIBILITIES AND DUTIES

· Complete live loaded call audit processes to ensure accuracy and compliance with company standards

· Perform detention audits and ensure proper documentation and follow-up

· Analyze dispatch information to assess driver ability to meet service requirements and timelines

· Proactively monitor on-time pickup and delivery performance, as well as freight security, using prescribed systems

· Coordinate load relays as necessary to prevent service failures, following established guidelines and procedures

· Effectively communicate company policies, expectations, and service standards with drivers

· Maintain a clear understanding of driver and customer interactions to support service success

· Utilize AS400, Qualcomm, multi-line phone systems, and email to manage daily operations

· Answer multi-line phones promptly to maintain communication standards with drivers

· Process Qualcomm messages in a timely and accurate manner

· Communicate service issues, delays, or driver concerns to Fleet Managers and leadership as appropriate

· Maintain punctuality, organization, and efficiency in completing all assigned duties

· Ensure consistent, professional communication with internal departments and drivers

REQUIRED SKILLS AND ABILITIES

· Strong verbal and written communication skills

· Ability to multitask and work in a fast-paced, high-pressure environment

· Strong attention to detail and problem-solving skills

· Working knowledge of dispatch systems and communication tools (AS400, Qualcomm preferred)

· Ability to analyze information and make timely, effective decisions

· Proficient in Microsoft Office (Word, Excel, Outlook)

QUALIFICATIONS

· High School Diploma or equivalent required

· Transportation/logistics experience preferred

· Experience in dispatch, call auditing, or driver management highly preferred

PHYSICAL REQUIREMENTS

· Prolonged periods sitting at a desk and working on a computer

· Frequent phone communication

· Occasional lifting up to 15 pounds