What are the responsibilities and job description for the Shop Manager position at Western Express?
Western offers competitive pay, benefits, paid time off, paid holidays, and a family-oriented culture. Western Express HQ is in Nashville, TN. All outside terminals, located all over the country, have a small town, tight knit family atmosphere. Whether you are in Nashville or at one of our outlying locations, you are treated like family!
Key Responsibilities:
Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.
Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.
I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.
Key Responsibilities:
- Champion and promote the company vision and culture across all shop operations.
- Directly supervise Maintenance Foremen, Supervisors, Leads, and support staff to ensure a safe, efficient, and productive work environment.
- Oversee parts purchasing to ensure cost-effective sourcing, vendor compliance, and inventory accuracy, including barcoding and bin labeling per company policy.
- Ensure use of national account vendors for all parts purchasing, limiting non-approved vendors to emergency-only situations; manage monthly 90-day non-usage returns.
- Review and verify all repair orders for accuracy, including proper use of 3Cs (Complaint, Cause, Correction), Standard Repair Times (SRTs), SOPs, and warranty coding.
- Schedule ongoing technical and professional development training for technicians and supervisory staff, including vendor-led sessions.
- Conduct daily inspections of the shop and yard for compliance with OSHA, EPA, federal, state, and company regulations, including internal audit standards.
- Participate in recruiting, interviewing, and hiring processes to build a high-performing, growth-minded maintenance team.
- Perform additional duties as assigned by senior management.
- Experience:
- Minimum 5 years of experience in heavy-duty truck or trailer repair and maintenance.
- Minimum 2 years in a supervisory or management role, preferably in a maintenance or logistics environment.
- Skills:
- Strong computer literacy and ability to learn company-specific systems (e.g., AS400, TMT).
- Excellent verbal and written communication skills.
- Strong organizational and leadership capabilities.
- Preferred Knowledge/Experience:
- Familiarity with OSHA/EPA regulations, parts inventory systems, tire management, and recruiting/hiring processes.
- Parts Manager
- Maintenance Foremen
- Shop Supervisors and Leads
- Administrative/Shop Assistants
Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.
Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.
I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act.