What are the responsibilities and job description for the IT Support position at WESTERN EQUIPMENT LLC?
- Provide frontline IT support via phone, email, remote access, and in-person
- Diagnose and resolve hardware, software, and network issues for employees.
- Install, configure, and maintain company computers, printers, mobile devices, and other IT equipment.
- Assist with the setup and management of user accounts, permissions, and security settings.
- Support Microsoft 365 applications, Windows operating systems, and company-specific software and applications.
- Document technical issues, solutions, and processes for future reference.
- Work closely with other IT team members to ensure seamless technology operations.
- Educate employees on IT best practices, security awareness, and troubleshooting basics.
- Participate in IT projects, upgrades, and system implementations as needed.
- Maintain inventory of IT assets, ensuring proper tracking and replacement of equipment.
- Support networking and connectivity issues, including hardware, software, and Wi-Fi troubleshooting.
- Frequent travel between company locations may be required.
Qualifications:
- Experience in a multi-location business environment
- Knowledge of Power Apps, Power Automate, or Dataverse is a plus.
- Basic understanding of IT security principles and best practices.
- Strong knowledge of Windows operating systems, Microsoft 365, and basic networking concepts.
- Experience with troubleshooting hardware, software, and peripheral devices.
- Familiarity with Azure, specifically Entra, user account management, and security policies.
- Ability to work independently and manage multiple support requests simultaneously.
- Strong interpersonal skills with a customer-service-oriented mindset.
- Excellent written and verbal communication skills.
- A willingness to learn new technologies and adapt to evolving IT needs.
- Ability to lift and move IT equipment (up to 50lbs).