What are the responsibilities and job description for the Customer Care/Title Admin position at WESTERN EQUIPMENT FINANCE?
This is an in-office position located in Devils Lake, N.D.
At Western, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise is a result of these high standards.
The Vehicle Title Administrator's responsibility is to assist with tracking incoming vehicle titles, follow up on outstanding vehicle titles and help with recording title liens. Maintain internal tracking system with accuracy and upload necessary files into Director. Make outgoing follow up calls to vendors and customers on titled funded transactions. Aid in correcting vehicle title errors and issues.
Duties and responsibilities:
- Follow up for receipt of original titles with vendors and customers
- Create and package vehicle title packets for mailing
- Assist in correcting vehicle title errors and issues
- Release title liens on terminated contracts
- Check-in completed titles and file with contract
- Input data, track documents and maintain tickler system
- Maintain knowledge of titling requirements
- Other duties as assigned
Relevant education or comparable experience in business, finance, or administration preferred, along with 2 years of experience in a financial setting.
This is a full-time position with benefits:
- Health Benefits: Medical, dental, and vision insurance
- Retirement Benefits: 401 (k), ESOP participation
- Paid Time Off (PTO): PTO, sick leave, and holidays
- Other Benefits: life insurance, employee assistance programs, professional development opportunities, wellness programs, educational assistance.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Western Equipment Finance is an EEO and Affirmative Action Employer.