What are the responsibilities and job description for the Service Department Manager - Generators, Engines, and Heavy Equipment position at Western Diesel Services Inc?
CK Power is a family-owned business that has been providing off-highway power solutions for 90 years. At CK Power, we have the well-deserved reputation for engineering and building products that simply can’t be made by the competition. We provide custom diesel power units and generators to a diverse group of industries that power the background of everyday life. To learn more, please visit us at www.ckpower.com.
CK Power is looking for a Service Department Manager at our Mansfield, TX location. The Service Manager provides leadership for a team of Field and In-Shop Service Technicians, along with Service Department support staff. You’ll serve as a resource and point of contact for customers.
What You’ll Do:
- Lead, mentor, and provide support for a team of Field and In-Shop Service Technicians, along with Service Department support staff at multiple locations across the Southwest.Calculate and report monthly Service Department finances. Maintain and provide documentation of Service Department activities.Ensure compliance with all Health, Safety & Environmental policies, procedures, and legislation.Ensure compliance with all CK Power policies and procedures.Serve as a point of contact and resource for customers, including escalated customer calls.
What You’ll Need:
- A safety-first mindset.
- A strong technical aptitude and experience with industrial diesel-powered engines, construction equipment, and power generation.
- Prior leadership experience.
- Ability to provide leadership and mentorship to a diverse team.
- Experience with Service Department software.
- High degree of ethical behavior.
- Resourcefulness and ability to figure out viable solutions to resolve problems.
- High motivation and ability to maintain a high level of task focus.
- Ability to work with minimal supervision.Customer-focused and results-driven attitude.
- Strong verbal and written communication proficiency.
- Experience with diesel-powered off-highway equipment preferred.
What Helps:
- Bachelor’s degree in relevant field a plus.
- Relevant trade or technical school experience or certifications a plus.
- Original Equipment Manufacturer (OEM) and Electrical Generating Systems Association (EGSA) certifications are pluses.
The above list is non-exhaustive. Other essential job functions may exist that are not listed here.
Competitive pay and benefits!
Equal Opportunity Employer including veterans and persons with disabilities.