Heavy Equipment Service Writer

Onsite in Sugar Grove, IL.

From $50,000 per year.

Terramac was established to produce the world’s leading crawler carriers. Units are sold through a full dealer network which offers customers easy-to-locate parts and service throughout the world. The units can be customized with support equipment to serve many industries such as pipeline, utility, mining, environmental, general construction, and more. To learn more, please visit us at www.terramac.com.

Terramac is looking for a Heavy Equipment Service Writer at our Sugar Grove, IL, location. This position supports the Service, Rental and Production Department by scheduling services, work orders, coordinating parts and shipping for for repairs and maintenance both in the Terramac facility and in the field.

What You’ll Do:

• Open “Service” jobs. Schedule and coordinate a team of shop and field service technicians as well as outside services.
• Manage work orders for all repairs, facilitating parts timing with warehouse, procurement and service repairs.
• Create estimates or assist sales team with estimates if needed.
• Create quotes for customers, ensuring proper flow of quote from technician to customer in a timely manner.
• Look over technician narratives for service jobs, ensuring all required material is on the job, and invoice. Ensure proper reports, time, and mileage are correctly applied to invoices.
• Set up/update Customer Cards, Service Items, Service Item Cards.
• Final invoicing of Service Orders, ensuring proper invoicing and documentation are provided.
• Maintain Rental and Service assets and Inventory.
• Maintain Terramac Equipment Maintenance Program.

What You’ll Need:

• 2-3 years of experience in the parts/service industry, with emphasis on coordinating service responsibilities with service technicians and parts personnel.
• Friendly, customer-focused attitude. The ability to deal with many different types of customers, from a homeowner to an industrial building maintenance manager.
• Strong written and verbal communication skills. Excellent telephone etiquette.
• Strong computer skills.
• Ability to determine how to prioritize service work.
• Ability to function in a team environment.
• Strong problem-solving skills, process-driven mindset, and high degree of organizational skills.
• Honesty and integrity.
• High school diploma or equivalent.

What Helps:

• College or technical school experience preferred.
• Understanding of enterprise resource planning (ERP) systems preferred.

The above list is non-exhaustive. Other essential job functions may exist that are not listed here.

Competitive pay and benefits!

Ask about our sign-on bonus!

Equal Opportunity Employer including veterans and persons with disabiliti

Salary : $50,000