What are the responsibilities and job description for the Dispatcher - Portales, NM position at Western Dairy Transport LLC?
Job Summary: The Dispatcher schedules drivers, assigns routes and resources such as vehicles and equipment, to efficiently manage traffic in operations. This position is responsible for internal and external customer communications, TMW entry and audit functions.
This is a full-time night shift position. The selected candidate will be expected to work overnight hours as assigned.
Essential Job Functions:
Schedules drivers for pick-up and delivery; selects most efficient routes for each driver
Anticipates weather complications along routes and at the drivers destinations; communicates delays and route changes as necessary.
Monitors drivers working hours to ensure compliance with federal and state laws and regulations
Maintains phone contact with drivers and customers
Answer the phone in a professional manner
Communicates to drivers load estimated time of completion
Correctly, accurately and timely enters load information into transportation management software (TMW) and sends trips to drivers over Peoplenet when applicable
Ensures customer destination assignments are met, communicates variance
Create and correctly communicate daily reports at shift change and to management
Audits prior day loads, compares to load assignments, and communicates deviations, internally and externally
Ensures drivers are following load assignments to local destinations
Repairs error listing in TMW for billing and payroll and communicates corrections to respective departments
Reports producer and customer inquiries promptly to management
Other related duties as assigned
Qualifications:Required:
High School Diploma or equivalent
Valid Driver’s license in state of residency with acceptable driving record
Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program
Proficient in basic computer skills, Microsoft Office suite and Google Workspace
Communicate effectively and professionally with all levels of internal and external staff
Manage multiple tasks independently to meet deadlines
Ability to adapt to changing schedules and priorities
Ability to work any schedule including nights, weekends, and holidays
Strong attention to detail and problem-solving skills
Preferred:
Knowledge of DOT, FMCSA regulations or the transportation industry
Entry level knowledge of TMW software
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminal, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.
Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.
Benefits:
This is a full-time night shift position. The selected candidate will be expected to work overnight hours as assigned.
Essential Job Functions:
Schedules drivers for pick-up and delivery; selects most efficient routes for each driver
Anticipates weather complications along routes and at the drivers destinations; communicates delays and route changes as necessary.
Monitors drivers working hours to ensure compliance with federal and state laws and regulations
Maintains phone contact with drivers and customers
Answer the phone in a professional manner
Communicates to drivers load estimated time of completion
Correctly, accurately and timely enters load information into transportation management software (TMW) and sends trips to drivers over Peoplenet when applicable
Ensures customer destination assignments are met, communicates variance
Create and correctly communicate daily reports at shift change and to management
Audits prior day loads, compares to load assignments, and communicates deviations, internally and externally
Ensures drivers are following load assignments to local destinations
Repairs error listing in TMW for billing and payroll and communicates corrections to respective departments
Reports producer and customer inquiries promptly to management
Other related duties as assigned
Qualifications:Required:
High School Diploma or equivalent
Valid Driver’s license in state of residency with acceptable driving record
Must be able to pass a pre-employment drug test and submit to the company random drug and alcohol program
Proficient in basic computer skills, Microsoft Office suite and Google Workspace
Communicate effectively and professionally with all levels of internal and external staff
Manage multiple tasks independently to meet deadlines
Ability to adapt to changing schedules and priorities
Ability to work any schedule including nights, weekends, and holidays
Strong attention to detail and problem-solving skills
Preferred:
Knowledge of DOT, FMCSA regulations or the transportation industry
Entry level knowledge of TMW software
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: Must possess mobility to work in a standard office setting and use standard office equipment including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Must be able to remain in a stationary position for extended period. This is mostly a sedentary office classification, although standing in outdoor work areas and walking between terminal, safety lane, and commercial motor vehicles (CMV) operating areas for short periods can be necessary. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach push and pull. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 20 pounds.
Work Environment: The duties of this job are performed in both an office environment, a commercial motor vehicle terminal environment, and outdoors, thereby experiencing some minor to moderate level of noise due to office/CMV equipment. Exposure to various climate conditions, fumes, dust, odors, oil/grease, and gasses.
Benefits:
- Medical including prescription drug coverage, dental, and vision coverage
- Company paid life insurance with a supplemental buy-up option
- Company paid short-term disability
- Long-term disability with a supplemental buy-up option
- Paid Time Off including holidays and vacation
- Dependent Care Flexible Spending and Health Savings Accounts
- 401(k) retirement plan with a company match
- Employee Assistance Program
- Rewards program and additional perks and discounts