What are the responsibilities and job description for the Community First Choice Administrative Support Specialist position at Western CT Area Agency on Aging?
The Western Connecticut Area Agency on Aging (WCAAA) is seeking a compassionate, organized, and customer-focused Community First Choice (CFC) Administrative Support Specialist to support individuals who self-direct their long-term services and support through Connecticut's Community First Choice (CFC) Program. This is a 35 hour a week position.
If you enjoy helping people, thrive in a fast-paced environment, and are passionate about helping individuals remain independent in their homes, we'd love to hear from you.
Responsibilities
- Provide exceptional customer service to CFC participants.
- Maintain participant records and care plan authorizations.
- Monitor monthly utilization reports and assist participants with budget management.
- Conduct quarterly quality assurance phone calls.
- Educate participants on self-direction, the GTI Portal, timesheet management, and program requirements.
- Document all participant interactions accurately and timely.
- Work collaboratively with care managers, DSS, fiscal intermediaries, and community partners.
- Ensure compliance with all agency, state, and federal requirements.
Qualifications
- Associate's or Bachelor's degree in Human Services, Social Work, Healthcare Administration, or a related field preferred.
- Minimum of two years of administrative, customer service, healthcare, or human services experience.
- Strong organizational, communication, and computer skills.
- Experience with Medicaid, home and community-based services, or care coordination is preferred.
- Bilingual (English/Spanish) candidates are encouraged to apply.
What We're Looking For
- Excellent customer service skills
- Strong attention to detail
- Ability to manage multiple priorities
- Problem-solving and critical thinking skills
- Compassionate, professional, and team-oriented approach
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Administrative: 2 years (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $20 - $23