What are the responsibilities and job description for the Service Navigator position at Western Connecticut Area Agency on Aging?
Description
We are looking for a compassionate, resourceful, and highly skilled Service Navigator to join our team. In this role, you’ll help individuals access services, provide options counseling, and offer hands-on support to connect clients with long-term services and supports.
SUPERVISOR: Lead Service Navigator
What You’ll Do
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We are looking for a compassionate, resourceful, and highly skilled Service Navigator to join our team. In this role, you’ll help individuals access services, provide options counseling, and offer hands-on support to connect clients with long-term services and supports.
SUPERVISOR: Lead Service Navigator
What You’ll Do
- Provide timely information, referrals, and application assistance in-person, by phone, email, or home visits.
- Conduct detailed assessments and offer options counseling to help clients understand and access available services.
- Collaborate with municipal agents, senior center directors, and community organizations to support client needs.
- Work with the Benefits Access Team and connect consumers to other WCAAA programs.
- Complete required certifications (CHOICES, AIRS, and Person-Centered Counseling) within the first 6 months.
- Participate in outreach presentations, workshops, and trainings as needed.
- Maintain accurate records, meet annual program targets, and complete required reports.
- Make a direct impact in the lives of seniors and caregivers in your community.
- Supportive team environment with opportunities for professional growth.
- Training and certification provided.
- Competitive pay (commensurate with experience)
- Health, dental, vision, and retirement benefits
- Paid time off and holidays
- Mileage reimbursement for travel
- Bilingual in Spanish strongly preferred.
- Knowledge of aging services, long-term options, and caregiver issues.
- BA/BS degree in human services or related field preferred; Associate’s degree with 5–7 years of relevant experience considered.
- Direct experience in human services (especially working with seniors) preferred.
- Strong interviewing, counseling, and communication skills.
- Proficiency with Microsoft Office applications.
- Valid CT driver’s license and reliable transportation.
- Ability to lift/carry 5–10 lbs. and work in diverse environments.
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