What are the responsibilities and job description for the Survey and Reporting Manager position at Western Carolina University?
The primary location of this position is on-site in Cullowhee, NC. This position is designated as being exempt from the State of North Carolina Human Resources Act (EHRA).
The Survey and Reporting Manager provides high-level technical and analytical support for the Office of Institutional Planning and Effectiveness (OIPE). This position serves as the University’s Qualtrics Brand Administrator, overseeing the enterprise-level survey platform and providing expert consultation on survey methodology, design, and analysis for campus stakeholders.
Additionally, the Manager serves as the IPEDS Keyholder, liaising with the UNC System Office IPEDS reporting coordinator to ensure the accuracy and timely submission of federal compliance data. By managing the Student Course Survey process, coordinating recurring external reporting and benchmarking surveys, and leading institutional survey research initiatives, this role translates complex data into actionable insights that support accreditation, accountability, program review, and strategic decision-making.
Required Knowledge, Skills, and Abilities:
The Survey and Reporting Manager provides high-level technical and analytical support for the Office of Institutional Planning and Effectiveness (OIPE). This position serves as the University’s Qualtrics Brand Administrator, overseeing the enterprise-level survey platform and providing expert consultation on survey methodology, design, and analysis for campus stakeholders.
Additionally, the Manager serves as the IPEDS Keyholder, liaising with the UNC System Office IPEDS reporting coordinator to ensure the accuracy and timely submission of federal compliance data. By managing the Student Course Survey process, coordinating recurring external reporting and benchmarking surveys, and leading institutional survey research initiatives, this role translates complex data into actionable insights that support accreditation, accountability, program review, and strategic decision-making.
Required Knowledge, Skills, and Abilities:
- Survey Methodology: Professional-level knowledge of survey design, sampling, validity, and bias mitigation.
- Data Governance & Integrity: Ability to manage sensitive institutional data with a high degree of accuracy, confidentiality, and attention to detail.
- Regulatory & External Reporting Knowledge: Understanding of federal, system-level, accreditation, and external survey reporting requirements and timelines.
- Communication & Consultation: Ability to translate complex analyses into clear written and verbal communication for diverse stakeholders.
- Project Management: Ability to manage multiple recurring, deadline-driven reporting cycles simultaneously with ad hoc analytical requests.
Minimum Qualifications
- Interested candidates must be legally authorized to work in the United States without the need for employment sponsorship or any other immigration-related assistance.
- Bachelor’s degree in a discipline related to the area of assignment (e.g., Statistics, Social Sciences, Educational Research, Data Science, or Information Systems), or an equivalent combination of education and experience.
- At least 3–5 years of progressively responsible experience in institutional research, survey administration, data analysis, or a closely related field, preferably within higher education.
Preferred Qualifications
- Master’s degree in a related field with coursework in quantitative research methods or statistics.
- Demonstrated experience as a Qualtrics Brand Administrator or advanced user.
- Experience coordinating IPEDS reporting cycles and/or recurring external benchmarking or rankings-related surveys.
- Proficiency in querying relational databases (e.g., Ellucian Banner using SQL or SAS) and using data visualization tools (e.g., Tableau, Power BI).
Position Type
Permanent Full-Time
Number of Hours Per Week
40
Number of Months Per Year
12
Posting Text
Open Date
03/17/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants
Application materials must be submitted online. Review of applications will begin immediately and will continue until a candidate has been selected for hire.
Please include a cover letter, current resume, and a list of three professional references with complete contact information.
For questions or additional information please contact Tim Metz at tdmetz@email.wcu.edu
Please include a cover letter, current resume, and a list of three professional references with complete contact information.
For questions or additional information please contact Tim Metz at tdmetz@email.wcu.edu
Background/E-Verify
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification
All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
EOE
Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.