What are the responsibilities and job description for the Administrative Support Specialist position at Western Carolina University?
The primary location of this position is on-site in Cullowhee, NC.
Under the direction of the Parking Operations Manager, this position performs administrative support duties across both Parking Operations and the Utility Department. Responsibilities include customer service, billing and collections, data entry and analysis, permit issuance, and the preparation of reports and financial documents.
The position ensures compliance with applicable policies and procedures, supports operational efficiency, and interacts regularly with internal and external stakeholders to address questions, resolve issues, and provide accurate information.
Under the direction of the Parking Operations Manager, this position performs administrative support duties across both Parking Operations and the Utility Department. Responsibilities include customer service, billing and collections, data entry and analysis, permit issuance, and the preparation of reports and financial documents.
The position ensures compliance with applicable policies and procedures, supports operational efficiency, and interacts regularly with internal and external stakeholders to address questions, resolve issues, and provide accurate information.
Knowledge, Skills, & Abilities Required for this Position
- Knowledge of University policies and regulations, including parking rules and utility billing practices.
- Experience providing customer service in high-volume and sometimes stressful environments.
- Knowledge of Microsoft Office applications (Word, Excel, Outlook) and ability to learn specialized software systems (T2, LPR, Logics, WebLogics).
- Ability to communicate effectively in English, both verbally and in writing.
- Ability to organize and maintain files, prepare reports, and handle confidential information.
- Ability to operate standard office equipment, including telephone, fax, copier, and calculator.
- Ability to manage multiple tasks with accuracy and professionalism.
Minimum Qualifications
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Anticipated Hiring Range
Position Type
Permanent Full-Time
Number of Hours per Week
40
Number of Months per Year
12
Salary Band Range
$34,602 - $58,870
Salary Grade
61
Posting Text
Open Date
10/16/2025
Close Date
10/30/2025
Open Until Filled
No
Special Instructions to Applicants
To be considered, you must apply online. Applicant should attach a cover letter, up to date resume, and a list of three professional references (include names, addresses and complete contact information).
Applicants who wish to claim veteran’s preference must upload a copy of their DD-214.
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.
Applicants who wish to claim veteran’s preference must upload a copy of their DD-214.
PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.
If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.
- Effective October 15, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).
Background/E-Verify
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment.
Credential Verification
All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements.
EOE
Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.
Salary : $34,602 - $58,870