Accounts Receivable Specialist

Western Building Center in Kalispell is looking for an Accounts Receivable Specialist/Receptionist with a strong desire to do a job well done and to help be an intricate part of our company's growth and success.  This full time position is located at our corporate office and working with a team both in house and remotely. Great communication is essential in this position and documenting transactions within the system.  Apply today to join one of the greatest working teams in the valley.  

Role Overview:
The Accounts Receivable position assists in the accounts receivable and credit risk management processes across 14 company locations. This position is responsible for assisting in daily payment processing, evaluating customer creditworthiness, ensuring compliance with legal lien rights, maintaining accurate customer account records, and collaborating with internal store employees and managers.

Position Contingency Notice: Due to the financial nature, high-volume account management, and fiduciary responsibilities of the Accounts Receivable role, any conditional oƯer of employment is strictly contingent upon the successful completion of a comprehensive pre-employment background screening and a credit history check. All screenings are conducted via an external agency in strict compliance with the Fair Credit Reporting Act (FCRA) and applicable state and local labor laws.

Key Responsibilities
1. Accounts Receivable & Payment Processing
 Post and apply all checks received daily and balance daily till.
 Record and scan all payments posted for legal records.
 Post and apply daily credit card payments and balance daily credit card payments across store splits.
 Set up and execute monthly and weekly recurring autopayments for accounts.
 Process and apply payments posted by other store locations to appropriate accounts.
 Monitor outstanding balance reports and track overdue accounts.
 Reconcile customer accounts, resolve payment discrepancies, and answer account inquiries from customers, store employees, and managers.

2. Financial & Collections
 Handling non-suƯicient funds (NSF) checks, tracking entries in spreadsheets, reaching out to customers via phone and letter, and escalating unresolved cases to county attorneys.
 Initiate collection calls and send written reminders on customer accounts in full compliance with relevant federal, state, and local collection laws ( e.g.,FDCPA).

3. Credit Risk Assessment & Onboarding
 Process and evaluate credit applications for prospective customers in collaboration with store managers.
 Set up approved new customer accounts in the system and send welcome/new account documentation.
 Perform due diligence by verifying customer credit information, legal addresses and business details for all new accounts.

4. Credit Adjustments, Refunds & Account Maintenance
 Review accounts to issue, approve, and apply credits or adjustments as necessary.
 Audit customer files to update information, resolve data errors, and review for any duplicate accounts.

5. Lien Management & Legal Compliance
 Prepare, issue, and file preliminary legal notices (e.g., Notice of Right to Lien) for designated job accounts.
 Verify property legal addresses required for valid notice and lien filings.
 Prepare and process Lien Release documentation for signature and oƯicial recording upon payment completion.
 File all legal credit documents, including liens and notices, in compliance with state regulations.

6. Reporting & Internal Collaboration
 Managing the in-house contractor rewards program, calculating and splitting multi-location sales, assessing eligibility, and processing rewards payouts.
 Work closely with store managers and sales personnel on accounts receivable status and credit decisions.
 Generate and distribute weekly AR reports to management covering account status, new approvals, denied applications, and recorded lien notices.
 Assist in any other duties that may be applicable to the position.

Suggested Qualifications:
 Experience: 3–5 years in credit, collections, or accounts receivable management (preferably multi-location).
 Legal Knowledge: Strong working knowledge of mechanic's liens, statutory lien notices, and legal collection practices.
 Technical Skills: Proficiency in accounting, Microsoft Excel, and payment processing platforms.
 Soft Skills: Excellent conflict resolution, written/verbal communication, and strong organizational skills.

Work Environment / Physical Activity: 

The work environment and physical activity described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Sitting for longer periods of time. 

• Ability to lift at least 20 pounds.  

Benefits: 

• Health, dental, vision, 401K, disability insurance, employee discount, PTO, and vacation pay.