What are the responsibilities and job description for the Customer Support Specialist position at Western Botanicals?
About Western Botanicals
About Us the company, WB Blends is a growing dietary supplement contract manufacturer located in Spanish Fork Utah just outside of Provo. The company has grown significantly in the past few years and is fully anticipating continued rapid growth. We have a great company culture and are committed to the success of both the company and the team members. If you are seeking a new opportunity with room to grow, be a part of a driven & collaborative team and enhance your skillset in the dietary supplement industry apply today.
Job Summary
Provide a professional front-desk experience while delivering excellent customer service. Support administrative operations across multiple buildings, maintain accurate records in the WMS system, and assist with workflow by tracking paperwork and moving WIP to finished goods. Work independently and collaborate with the team to ensure smooth daily operations. Employee training as it relates to employment and work position will be provided.
Key Responsibilities:
- Greet visitors and provide a welcoming and professional experience.
- Exhibit strong interpersonal skills, fostering positive relationships with clients, colleagues, referral partners and other key stakeholders.
- Deliver excellent customer service, addressing client inquiries and concerns promptly and effectively.
- Provide general administrative support, including reporting, managing office supplies, filing, and organizing documents for 3 buildings.
- Demonstrate proficiency in computer skills and quickly adapt to new software or tools as needed.
- Work independently, taking initiative to identify areas for improvement and implementing necessary solutions.
- Help manage birthday, anniversary, client, and other company events
- Track down packets and verify information is correct in the WMS system.
- Move WIP into Finished goods
- Attend weekly meetings with the team to ensure paperwork is flowing
Qualifications & Skills
- 0–2 years of experience in a production environment preferred.
- Bilingual (Spanish) is preferred.
- Strong Microsoft Office skills
- Good communication and interpersonal skills
- Excellent attention to detail
- Ability to multi-task and tackle multiple projects at the same time
- Flexibility
- Experience using a WMS system
- Self Starter with excellent follow through.
- Ability to adapt and keep up with a growing business
Join us in creating a supportive workplace that values diversity and promotes professional growth!
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $18 - $20