AAB Relationship Banker II

Job Title: AAB Relationship Banker II Location: AZ - Chandler 3075 What you'll do: As a Relationship Banker II you'll be responsible for managing a portfolio of clients consisting of property management companies and self-managed communities. You'll be knowledgeable of treasury management products and services offered to management companies, as well as how the business integrates those products with the management company’s software. You'll train clients and junior bankers how to use bank products as well as provide troubleshooting and assistance with client’s software and integration. You'll provide excellent customer service, accurate information, build client trust, and navigate challenging situations and tasks. Responsible for supporting the Operations Manager in account opening and closing, including but not limited to CDARS, ICS, Credit Cards, Debit Cards, Checking and Money Market accounts. Maintain strong understanding of all bank products and services provided to clients and integrations to clients’ external accounting software. Collaborate with AAB Sales to build trust and enhance the customer relationship by identifying, recommending, and delivering bank treasury management products/service opportunities in support of customer and business line profitability and bank deposit goals. Utilize all resources to assist clients with account/payment research and lockbox inquiries. Utilize daily reports to ensure that insufficient funds and non-posted transactions are processed following established procedures by expected deadlines. Provide in-depth client training on all bank products, such as online banking, positive pay, ACH, and various bank portals. Collaborate in a team structure and assist other members of the team to balance workload, actively driving the team to achieve performance goals. Assist Client Success, Sales, and Client Transition team with association transitions between management companies. Utilize systems and tracking tools to remain organized, ensure completion of all requests, and deliver exceptional client experiences. Strong task management and professionalism is essential. Maintain a strong working knowledge of related federal banking regulations and bank policies, procedures. Utilize this knowledge to ensure compliance and mitigate associated risks for both the client and bank. Actively participate in bank training and demonstrate retention of learned knowledge. Participate in team projects, as assigned. What you'll need: 3 years of related experience in Treasury Management Services, Branch Banking Operations or similar field. High school diploma required; Bachelor's degree in related field preferred. Entry level to intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. Entry level to intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Knowledge of management companies integrated technologies and ability to handle a medium to large client portfolio. Must be flexible and adapt quickly to change. Ability to work independently and in a team environment. Ability to prioritize tasks and remain organized. Proficiency with MS Office suite. Advanced speaking and writing communication skills. Benefits you’ll love: We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. © Western Alliance Bancorporation About Western Alliance Bancorporation With more than $80 billion in assets, Western Alliance Bancorporation (NYSE:WAL) is one of the country’s top-performing banking companies. Through its primary subsidiary, Western Alliance Bank, Member FDIC, clients benefit from a full spectrum of tailored commercial banking solutions and consumer products, all delivered with outstanding service by industry experts who put customers first. Major accolades include being ranked as a top U.S. bank in 2023 by American Banker and Bank Director. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide. For more information, visit Western Alliance Bancorporation. For more information, visit Western Alliance Bank online. Terms & Notices Privacy Policy FDIC Insurance