Insurance Customer Service Representative - Aberdeen, SD

Insurance Customer Service Representative

Join Our Team as an Insurance Account Manager (CSR)

Why Western Agency?

· Comprehensive Training: Don't worry if you're new to the insurance industry. We provide comprehensive training, ongoing support, and licensing to help you succeed.

· Local Focus: You'll be serving your own community, helping your neighbors protect what matters most. Build lasting relationships with local clients.

· Supportive Team: Join a team of like-minded professionals who are passionate about insurance and making a difference in people's lives.

· Career Advancement: We value growth from within allowing you to climb the ranks and expand your career.

The Role:

As a team member, you will play a crucial role in safeguarding the financial security of our clients and their families through meticulous service, development, and implementation of precise risk management strategies. This position offers a unique opportunity for long-term career development, serving as a trusted advisor to ranchers, farmers, small business owners, and corporate contractors, while providing ample opportunities for professional growth.

Duties and Responsibilities

· Build comprehensive and accurate risk profiles to protect client assets

· Build effective underwriter & customer relationships

· Collaborate on presentations, delivery, and renewal appointments with producers

· Answer a variety of customer & coverage questions

· Service existing accounts:

· Billing

· Changes

· Claims

· Quoting

· Applications

· work with underwriters

· Review/renew coverages for existing accounts

· Handle personal lines accounts

· Issue certificates, binders, and additional evidence of property documents

· Input of all data in agency database

· Pursue professional growth within the industry

· Other duties as assigned

Skills and Abilities:

· Excellent verbal and written communication skills

· Strong organizational abilities

· Attention to detail

· Problem solving capabilities

· Proficient in Microsoft Office

· Willingness to learn

· Effective team player

Qualifications:

· Customer service experience preferred

· P&C Insurance License or willingness to obtain one within 12 months of employment

· High School Diploma or equivalent

· Prolonged periods sitting at a desk and working on a computer

· Must be able to lift 15 pounds at times

Western Agency is an Equal Opportunity Employer

Pay is dependent on experience level.

Pay: From $42,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Ability to Commute:

• Aberdeen, SD 57401 (Required)

Ability to Relocate:

• Aberdeen, SD 57401: Relocate before starting work (Required)

Work Location: In person

Salary : $42,500