What are the responsibilities and job description for the Patient Access Rep - Per Diem position at Westerly Hospital?
Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Patient Access Representative are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions.
EEO/AA/Disability/Veteran
Responsibilities
1. Quality 0=2. Support customer satisfaction initiatives as defined in the annual individual work plan.
4. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards. 5. Follows the hospital exposure control plans/bloodborne and airborne pathogens. 6. Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
EDUCATION
High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.
Experience
Experience in a professional setting with customer service responsibility preferred.
LICENSURE
Continuous demonstration of team orientation and customer focused behaviors. -A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. -Continuous demonstration of team orientation and customer focused behaviors.
Special Skills
182566
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Patient Access Representative are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions.
EEO/AA/Disability/Veteran
Responsibilities
1. Quality 0=
- 1.1 Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
- 2.1 External Customers (Patients, Families, Guests, Visitors):
- 3.1 Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
- 4.1 All required safety education programs have been attended.
- 5.1 Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
- 6.1 Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.
EDUCATION
High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.
Experience
Experience in a professional setting with customer service responsibility preferred.
LICENSURE
Continuous demonstration of team orientation and customer focused behaviors. -A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. -Continuous demonstration of team orientation and customer focused behaviors.
Special Skills
- Medical terminology -Computer experience required -Insurance experience required -Strong telephone and interpersonal communication skills -Outstanding customer service skills -Team-building skills
182566