What are the responsibilities and job description for the Inside Sales Representative-Industrial Sales/Order Processing position at Westech Equipment?
Westech Equipment has an immediate opening for Qualified Office Personnel with great customer service and general office skills. This position works with our accounting, sales and ecommerce personnel.
Responsibilities:
- Process customer orders
- Complete fraud checks on all orders before processing
- Answer sales calls
- provide order updates
- Handle customer inquiries, complaints and returns/cancelations
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Required Skills:
- Excellent Computer Skills including the Microsoft suite, google docs etc.
- Excellent communication skills, must be comfortable working with vendors, and customers over the phone and sometimes in person, or through email.
-Strong writing skills
- Comfortable with multi-line phone system
-Completes tasks on time
- Accountable for own work
- Very detailed and good with follow up
- Organized, skilled with filing systems and keeping track of paper work
- Timely support of product information requests from Sales and Marketing Departments
- Complete tasks based on assigned priorities and communicate clearly and timely with other team members
Job Type: Full-time and or Part Time are available for qualified personnel. Flexible time for Part Time Personnel
Benefits:
Health, Dental and Vision Insurance Benefits with Health Savings Account
GYM Membership discounts through Insurance Program
Paid Holidays for full time- New Years, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.
Paid Vacation available for full time
Retirement Program Options
Salary : $21 - $24