What are the responsibilities and job description for the Apartment Training Specialist position at Westdale Asset Management?
Rate: $65,000.00 - $75,000.00 annually (Salary exempt position)
We are seeking an experienced Training Specialist who is passionate about equipping property management professionals with the tools and skills they need to succeed. In this role, you will work 100% in our corporate office in downtown Dallas at The Epic. The ideal candidate will be responsible for leading effective training sessions while offering direct support to strengthen onsite operations and enhance leasing outcomes.
Requirements
The Training Specialist should have working knowledge of apartment property management and learning management systems (LMS) including:
- Minimum 5 years’ experience in onsite apartment property management OR 1 year experience in a training role at the corporate level for an apartment management company.
- Property Management Software, Yardi Products preferred.
- Experience using a Customer Relationship (CRM) platform.
- Knowledge of Learning Management Systems (LMS).
- Ancillary services such as Renter’s Insurance, Payment Processing, Screening, and Revenue Management systems.
- Microsoft productivity systems such as SharePoint, Office 365, Outlook.
- Strong customer service background.
- Outstanding written and verbal communication skills.
- Comfortable speaking to large groups and facilitating training sessions.
- Adaptability to adjust training approaches based on audience’s needs.
- Ability to travel up to 10% of time by car or plane as needed.
- Must be willing to work 100% in office (not remote).
Responsibilities
- Responsible for facilitating training across various property management processes, systems, and tools to ensure team members are equipped for success.
- Manage and maintain training content within the LMS, ensuring courses are updated as policies and procedures evolve. Support compliance initiatives through effective change management.
- Partner on project rollout plans, providing training support and assisting with issue resolution.
- Develop training content and resources, including documentation and knowledge base materials.
- Deliver training in both one-on-one and group settings, virtually and onsite at communities.
- Collaborate with the Training Manager on process improvements, feedback collection, and training program enhancements.
- Stay informed on industry trends, best practices, and software updates to ensure training remains current and effective.
- Evaluate training effectiveness through surveys, assessments, and performance metrics, and adjust programs as needed.
- Partner with operations and leasing teams to identify training needs and skill gaps.
- Contribute to a positive learning culture by promoting continuous development and professional growth.
The duties, responsibilities, and expectations described above are not a comprehensive list and additional tasks may be assigned to the employee, within the scope of the position.
We offer a competitive salary, good benefits, and an energetic environment. Our benefits include:
- Medical insurance
- Dental insurance
- Life insurance
- Short-term and long-term disability insurance
- 401(k) plan with company match
- Flexible spending accounts
- Paid vacation, personal/sick time, and holidays
- Tuition reimbursement
- Credit union
- Service recognition awards
- Employee assistance program
- Apartment rental discounts
Join our team and contribute to our continued growth and success!
Work Days: Monday – Friday
Work Hours: 8:30 am - 5:30 pm or 8:00 am - 5:00 pm
Required License or Certification: Valid Texas Driver’s License (Real ID).
Our application process includes criminal background checks and drug screens.
Rate: $65,000.00 - $75,000.00 annually (Salary exempt position)
Salary : $65,000 - $75,000