What are the responsibilities and job description for the Service Center Representative position at WESTconsin Credit Union?
Takes steps to enhance membership value by actively recommending appropriate products and services to members, based upon their financial needs and goals.
Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via phone in a fast-paced call center environment
Accurately complete account maintenance and process account transactions per member request. Research and resolve complex member questions, issues, and concerns with a focus on a one call resolution. Partner with Service Center Team Leads, Supervisors, and other departments as necessary.
Maintain knowledge including but not limited to loan servicing, wire transactions, debit/credit card maintenance, online banking, fraud, appointment scheduling, and transactions
Provide technical support to members, successfully navigating multiple computer programs when assisting the member on the phone
Accurately verify members and be on the front line of fraud prevention
Utilize written communication across a variety of channels such as email, chat, and member relationship management and sales system to assist the member in the moment
Salary.com Estimation for Service Center Representative in Menomonie, WI
$35,149 to $42,933
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Service Center Representative?
Sign up to receive alerts about other jobs on the Service Center Representative career path by checking the boxes next to the positions that interest you.
Sign up to receive alerts about other jobs with skills like those required for the Service Center Representative.
Click the checkbox next to the jobs that you are interested in.
At WEST consin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration...more
Join our Member Advocacy & Sales Team today! The Member Sales & Growth Advisor leads primarily sales strategies to drive growth, member engagement, and ove...more
At WEST consin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration...more
At WEST consin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration...more
THE OPPORTUNITY: We are seeking talented Customer Service Representatives who will be responsible for the meaningful work of Focusing on the Human Side of ...more
Who is Federated Insurance? At Federated Insurance , we do life-changing work, focused on our clients’ success. For our employees, we provide tremendous op...more
