Payments Specialist

At WESTconsin Credit Union we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

• Balances the share draft exception report and determines whether to honor or return un-posted checks and when fee refunds are appropriate, partners with Accounting Department to research and process check adjustments, stop payments, and late returns
• Processes fraud and forgery transactions, acts as the primary contact for employees for members claiming fraud on their checking account; works with law enforcement agencies and may appear in court if subpoenaed about a fraudulent check
• Processes mobile deposits; reviews checks; complies with terms and conditions and check hold policy; verifies posting and settlement files; balance reports to ensure balance to general ledger; researches mobile deposit issues; communicates resolution to employees/members; researches and resolves related issues with vendors
• Processes outgoing and incoming wire transfers – foreign and domestic; ensures policies and procedures are followed; reviews and monitors reports and activity within WireXchange to ensure wire transactions pass OFAC
• Reviews and processes ACH exception items daily; verifies IAT transactions pass OFAC; works with Accounting Department to ensure balance totals settle with general ledger; researches and reconciles out of balance items; processes and maintains ACH Origination files for WESTconsin Business Connect members and internal loan payments
• Maintains and processes Originations on core system; runs Origination files; ensures balance totals settle with general ledger; researches and reconciles out of balance items
• Sets up, maintains, and expires internal scheduled transfers; reviews and posts paper payrolls; balances report totals
• Processes unauthorized ACH transactions, following regulatory guidelines; monitors and returns Federal Benefit Payments as required by the Treasury, keeps Risk Management Department informed as needed; processes stop payments and late return items
• Prepares and presents information for regulatory audits and exams; responds to auditor and examiner questions; implements recommendations/best practices from audits and exams
• Responds to employee and member questions, concerns, and complaints while assisting with developing and maintaining procedures, policies, risk assessments, and best practices; recommends changes and additions, researches and resolves related issues with vendors

What You’ll Need to Be Successful:

• High school diploma or general education 
• 2 years of related experience required

Why Choose WESTconsin:

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Pay
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays

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