What are the responsibilities and job description for the Member Services Representative position at WESTconsin Credit Union?
At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!
The starting rate for this role is $18.86 per hour.
What You’ll Be Doing:
- Represent the Credit Union to members in a friendly, positive, and professional manner
- Provide prompt, efficient, confidential, and accurate service in the processing of transactions
- Responds to members' requests, problems, and complaints, and/or directs them to proper person for assistance and resolution
- Learns to recognize member's needs for services, and presents and refers them appropriately
- Handles all monetary transactions for members
What You’ll Need to Be Successful:
- This position requires a high school diploma or equivalent and a proven track record in customer service
- Proficiency in basic computer, data entry and typing skills is required
- A positive attitude, professional image, and self-motivation are essential in the teller role
- Excellent oral and written communication skills are required
- This includes an every other Saturday rotation.
Why Choose WESTconsin:
- Health, Dental, and Vision Insurance Plans
- Annual Healthy Living Fund Contribution
- Student Loan Repayment Program
- Competitive Pay
- Impressive 401(k) Contribution and Match Plan
- Paid Time Off Accrual
- 11 Paid Holidays
Visit WESTconsin Careers
Salary : $19