Vice President - Member Solutions

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

• Lead all aspects of Member Solutions operations, including collections strategy, regulatory compliance, audit readiness, and risk mitigation, while maintaining low delinquency levels.
• Build and maintain effective cross-departmental partnerships to support enterprise-wide goals and deliver a top-tier member experience.
• Authorize and oversee pre-legal and legal collection activities, including loan rewrites, credit bureau dispute resolution, and 1099-C reporting.
• Ensure all collection practices comply with federal, state, and credit union regulations, including BSA and other required compliance programs.
• Manage bankrupt accounts, foreclosures, and collateral sales in accordance with regulatory and organizational standards.
• Review and recommend loans for charge-off and prepare monthly charged-off loan reporting.
• Provide strategic input to executive leadership on delinquency trends, portfolio risk, and loss-mitigation strategies.
• Develops team members and department culture that executes an experience for our members that promotes our mission
• Manages the member’s experience feedback with critical problem-solving skills to enhance the member’s future relationship

• *Hybrid Position based out of Menomonie, WI and will require some onsite work. Must reside in either Wisconsin or Minnesota*

What You’ll Need to Be Successful:

• Bachelor’s degree or equivalent years of experience
• 6-8 years of related work experience required
• 3 years of prior leadership experience preferred

Why Choose WESTconsin:

• Health, Dental, and Vision Insurance Plans
• Annual Healthy Living Fund Contribution
• Student Loan Repayment Program
• Competitive Salary
• Impressive 401(k) Contribution and Match Plan
• Paid Time Off Accrual
• 11 Paid Holidays

Visit WESTconsin Careers