What are the responsibilities and job description for the Senior Patient Service Representative position at Westchester Medical Center?
Job Title: Senior Patient Service Representative
Company: Bon Secours Charity Medical Group
City/State: Stony Point, NY
Category: Clerical/Administrative Support
Department: Ramapo Valley Surgical Assc
Union: NO
Position: Full Time
Hours: 80.00
Shift: Days
Req #: 13129
Posted Date: Oct 02, 2026
Hiring Range: $20.89 - $26.26
External Applicant link Internal Applicant link
Job Details:
The Senior Patient Service Representative provides on-site lead for daily operations for the medical secretary. Serves as a liaison between Practitioners and patients to coordinate successful delivery of care and services.
Responsibilities:
- Assist patients in the checking in/checking out process and completing necessary paperwork.
- Collect appropriate office co-pays at the time of the visit.
- Educate patients in post care instructions and their healthcare coverage responsibilities.
- Scan medical insurance and obtained authorizations from insurance carriers.
- Obtain insurance referrals as needed.
- Scan lab reports, consultations, office notes and any messages into the appropriate chart.
- Forward records to Bon Secour Charity Health or other parties as directed.
- Assist physicians in obtaining patients results from other facilities, and schedule appointments with other facilities if needed.
- Handles all questions regarding the office and office procedures.
- Review correspondence, memorandum and routine reports and communicate with the office manager.
- Oversee the daily schedule of the physicians.
- Understand and help assure compliance with HIPPA.
- Travel to other locations may be required as needed.
- Perform other duties as assigned
Qualifications/Requirements:
Experience:
Minimum of one (1) year of customer service and/or medical office experience preferred. Medical Assistant experience preferred.
Education:
High School Diploma or equivalent required.
Licenses / Certifications.
N/A
Other:
Travel to other locations may be required as needed.
Special Requirements:
N/A
About Us:
Bon Secours Charity Medical Group
Bon Secours Charity Medical Group, part of Bon Secours Charity Health Systems (BSCHS), a regional network of more than 120 primary care physicians and specialists from a broad array of medical specialties. BSCHS, a member of WMCHealth Network, includes Good Samaritan Hospital in Suffern, NY, Bon Secours Community Hospital in Port Jervis, NY and St. Anthony Community Hospital in Warwick, NY.
Benefits:
We offer a comprehensive compensation and benefits package that includes:
- Health Insurance
- Dental
- Vision
- Retirement Savings Plan
- Flexible Savings Account
- Paid Time Off
- Holidays
- Tuition Reimbursement
External Applicant link Internal Applicant link
#WMCHOST
Benefits:
Health Insurance, Vacation & Paid Time Off, Sick LeaveSalary : $21 - $26