Office Assistant

Job Summary: Under supervision, performs a wide variety of tasks, interacting directly with patients and providing clerical support, and assistance to a number of administrative and professional staff. Must be skillful working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Responsibilities:

• Promptly and efficiently manages incoming phone calls by screening and/or directing incoming callers to the appropriate party.
• Receives, greets, and directs patients and guests, in person or via telephone.
• Manages multiple calendars; coordinates and schedules patient appointments, meetings and conference calls within the department, interdepartmentally, and/or with external parties.
• Organizes work area and assists in ways that optimize procedures.
• Exhibits excellent interpersonal skills; provides customer service; assists and covers for other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
• Accesses protected health information (PHI) in accordance with departmental assignments and guidelines and maintains compliance with HIPAA, local, state, federal, and other agencies rules and regulations.
• Creates and updates records ensuring accuracy and validity of information.
• Opens, screens and routes mail.
• Resolves office-related equipment malfunctions and responds to requests or issues from other staff.
• Keeps appointments on schedule by properly notifying staff of patient/guest arrival.
• Other duties as assigned.

Qualifications/Requirements:

Experience: 1 year performing general office/clerical experience in an office setting preferred.

Education:  Minimum High School Diploma or GED, required; associates degree or some college, preferred.

Licenses / Certifications:  

Other:  Strong computer skills and proficiency in MS office. Ability to Multi-task. Excellent interpersonal, telephone and customer service skills. Time management, organization, attention to detail, scheduling, and word processing. Professionalism with quality Focus.