What are the responsibilities and job description for the Guest Services Representative position at Westchester Medical Center?
Job Title: Guest Services Representative
Company: Bon Secours Community Hospital
City/State: Port Jervis, NY
Category: Clerical/Administrative Support
Department: Guest Services
Union: YES
Union Name: 1199B
Position: Per Diem
Hours: 7.50
Shift: Per Diem
Req #: 13222
Posted Date: Oct 23, 2026
Hiring Range: $22.78
*If you are hired by WMCHealth, your final base salary will be determined based on job-related factors, including employment status (full-time, part-time or per diem), relevant skills, qualifications and experience. Consistent with our commitment to pay equity, we also consider internal equity among similarly situated employees when determining final compensation.
Job Details:
The Guest Services Representative manages the communication network of the organization.
Responsibilities:
They are responsible to receive the incoming calls and provide the callers with necessary information. They are the voice of the organization. They help to coordinate all calls for hospital staff and departments. They make certain the enquiries made by patients and their family members are received and handled appropriately. Additionally, they may perform certain administrative and secretarial duties as well. The Clerk acts as both receptionists for the main hospital lobby as well as the operator. Clerk is required to answer any incoming calls to the hospital and direct them to the proper person(s) Clerk is responsible for calling all hospital emergency codes. Clerk is responsible for handling fire box devices. Clerk must be available to handle mailroom functions as needed. Clerk should be able to direct visitors and patients to all areas of the hospital as needed.
Qualifications/Requirements:
Must have good disposition, be able to handle stressful situations and remain calm and in control of the situation. Must be able to work with volunteers. This position reports to the System Director of Service Excellence.
Education:
High School Diploma or Equivalent
Other:
If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
About Us:
Bon Secours Community Hospital
Benefits:
Health Insurance, Vacation & Paid Time Off, Sick LeaveSalary : $23